Customer Service Specialist
3 weeks ago
Notre client dans le secteur des assurances collectives est à la recherche d'un Représentant de service principal (100% télétravail).
Le poste peut payer aux alentours de 85 000$ selon l'expérience, offre des opportunités de croissance, des avantages sociaux et REER, et 4 semaines de vacances.
Un diplôme d’études collégiales (un diplôme universitaire est un atout)
• Excellente connaissance des produits et services ainsi que des pratiques administratives des diverses compagnies d’assurance (atout)
• Bon niveau d’aisance avec la suite Microsoft Office
Interpréter, expliquer et mettre en application les clauses contractuelles, les politiques administratives et les notions de loi entourant l’assurance collective dans des situations concrètes et variées.
• Apporter des solutions à des problèmes complexes reliés aux couvertures, réclamations et service chez les assureurs :
• Vérifier la conformité du cahier de charges et du document des écarts et déviations par rapport au contrat en place ainsi que la nouvelle proposition.
• Valider que les livrets et le contrat du client sont conformes au plan confirmé
• Faire les ajustements sur les bases de données d’ARC
• Effectuer toute autre tâche administrative ou cléricale connexe
• Veiller à la formation continue des administrateurs de régime par le développement d’une relation d’affaires, la planification et la formation chez le client et l’utilisation des outils de référence disponibles.
• Participer activement à la formation des nouveaux employés et demeurer une personne ressource pour des collègues.
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