Current jobs related to Customer Experience - Québec City - Linen Chest

  • Customer Experience Associate

    1 day ago

    Québec City, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or...

  • Customer Experience Associate

    4 months ago

    Québec City, Canada The Toronto-Dominion Bank (Canada) Full time

    Description :Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or...

  • Director of Customer Experience

    13 hours ago

    Québec, Quebec, Canada EightSix Network Full time

    Job DescriptionShape the Future of Customer ExperienceBath Fitter is seeking a seasoned professional to lead the development and implementation of innovative practices to shape the customer experience, aligning our efforts with our goals.Key ResponsibilitiesAct as the Voice of the Customer within the organization, providing insights and recommendations to...

  • Director of Customer Experience

    17 hours ago

    Québec, Quebec, Canada EightSix Network Full time

    Job DescriptionShape the Future of Customer ExperienceBath Fitter is seeking a seasoned professional to lead the development and implementation of innovative practices to shape the customer experience, aligning our efforts with our goals.Key ResponsibilitiesAct as the Voice of the Customer within the organization, providing insights and recommendations to...

  • Customer Experience Strategist

    1 week ago

    Québec, Quebec, Canada EightSix Network Full time

    Director of Customer ExperienceAbout the RoleWe are seeking a seasoned professional to lead our customer experience efforts and shape the future of our brand. As the Director of Customer Experience, you will be responsible for developing and implementing innovative practices to deliver exceptional customer experiences, aligning with our company's goals.Key...

  • Customer Experience Strategist

    1 week ago

    Québec, Quebec, Canada EightSix Network Full time

    Director of Customer ExperienceAbout the RoleWe are seeking a seasoned professional to lead our customer experience efforts and shape the future of our brand. As the Director of Customer Experience, you will be responsible for developing and implementing innovative practices to deliver exceptional customer experiences, aligning with our company's goals.Key...

  • Customer Experience Director

    5 days ago

    Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and ensuring seamless execution across regions.CX Strategy Implementation:Develop and oversee the delivery of customer...

  • Customer Experience Director

    5 days ago

    Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and ensuring seamless execution across regions.CX Strategy Implementation:Develop and oversee the delivery of customer...

  • Customer Experience Associate

    12 hours ago

    Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, handling a broad range of customer transactions, and promoting products and services to meet customer needs.Key ResponsibilitiesProvide exceptional...

  • Customer Experience Associate

    15 hours ago

    Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, handling a broad range of customer transactions, and promoting products and services to meet customer needs.Key ResponsibilitiesProvide exceptional...

  • Customer Experience Associate

    2 days ago

    Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.Key ResponsibilitiesCustomer Service: Create an exceptional...

  • Customer Experience Associate

    2 days ago

    Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.Key ResponsibilitiesCustomer Service: Create an exceptional...

  • Customer Experience Director

    5 days ago

    Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and ensuring seamless execution across regions.CX Strategy Implementation:Develop and oversee the implementation of customer...

  • Customer Experience Director

    5 days ago

    Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you'll play a vital role in shaping our customer experience strategy and ensuring seamless execution across regions.CX Strategy Implementation:Develop and oversee the implementation of customer...

  • Customer Experience Leader

    4 weeks ago

    Québec, Quebec, Canada EightSix Network Full time

    At EightSix Network, we're dedicated to delivering exceptional customer experiences. That's why we're searching for a passionate and driven Customer Experience Manager to lead our team of professionals in providing top-notch service and overseeing repair operations. As the Customer Experience Manager, you'll play a vital role in shaping our company culture...

  • Customer Experience Specialist

    2 weeks ago

    Québec, Quebec, Canada Linen Chest Full time

    About Linen ChestLinen Chest is a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Shop at Home department, you will be responsible for providing top-notch customer support and ensuring...

  • Customer Experience Specialist

    2 weeks ago

    Québec, Quebec, Canada Linen Chest Full time

    About Linen ChestLinen Chest is a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Shop at Home department, you will be responsible for providing top-notch customer support and ensuring...

  • Director of Customer Experience

    5 days ago

    Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    We are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. As a key member of our organization, you will be responsible for driving the development and implementation of customer experience strategies across various regions, ensuring alignment with global standards.The ideal candidate will have a...

  • Director of Customer Experience

    5 days ago

    Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    We are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. As a key member of our organization, you will be responsible for driving the development and implementation of customer experience strategies across various regions, ensuring alignment with global standards.The ideal candidate will have a...

  • Customer Experience Associate

    16 hours ago

    Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide exceptional customer service and support to...

Customer Experience

4 months ago

Québec City, Canada Linen Chest Full time

Company Description

Customer Experience & Support Specialist

We are seeking a dynamic and customer-focused professional to join our Shop at Home (custom window covering) department. This hybrid role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to ensure complete customer satisfaction. The ideal candidate will be comfortable working both on the sales floor and in an office setting, combining excellent customer service skills with strong organizational abilities.

Job Description

Pre-Sales Support:

  • Prequalify leads by understanding customer needs and determining appropriate solutions.
  • Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.
  • Schedule and coordinate in-home consultations for potential customers.
  • Maintain accurate records of customer interactions and leads in the CRM system.

After-Sales Support:

  • Provide follow-up support to customers, ensuring their satisfaction with products and services.
  • Address and resolve any post-purchase issues or concerns, coordinating with relevant departments as needed.
  • Assist customers with product installation and usage queries.
  • Conduct customer satisfaction surveys to gather feedback and improve service quality.

Customer Service:

  • Deliver exceptional customer service by understanding and responding to client needs promptly and effectively.
  • Collaborate with the sales team to ensure seamless customer experience.
  • Stay updated on product knowledge and industry trends to provide informed assistance to customers.

Qualifications
  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in a customer service or sales support role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a hybrid work environment.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work both on the sales floor and in an office setting as needed.

Additional Information