Customer Success

4 weeks ago


Québec QC, Canada Hitachi Automotive Systems Americas, Inc. Full time

Customer Success specialist page is loaded Customer Success specialist Apply locations Quebec, Quebec, Canada time type Full time posted on Posted 2 Days Ago job requisition id R0043554

Location:

Quebec, Quebec, Canada

Job ID:

R0043554

Date Posted:

2024-02-08

Company Name:

HITACHI ENERGY CANADA INC.

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule: 

Full time

Remote:

No

Job Description:

General Information:

Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction.

Responsabilities :

  • Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop a knowledge of the customer; identify and predict customer needs.

  • Maintain a positive and high quality customer experience throughout the entire process (order to shipping).

  • Process orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc.

  • Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system.

  • Input and track orders, change notices and cancellations. Respond to customer queries and product needs in a timely manner.

  • Proactively communicate order status update to customers.

  • Promptly identify and escalate customer issues for resolution.

  • Ensures the resolution of customer issues from start to finish by coordinating with Sales, Operations, Supply Chain Management, and other teams.

  • Collect and use multiple sources of data to create and analyze stats for KPI.

Qualifications:

  • College diploma and 2 to 5 years of experience in customer service roles.

  • Must be fluent in both French and English.

  • Good knowledge of MS Office.

  • High focus on customers and their needs.

  • Strong sense of urgency and prioritization.

  • Strong communication skills.

  • Structured and detail oriented.

  • Shows discretion and judgment.

  • Knowledge in logistics, a plus.

Only selected applicants will be contacted. 

About Us

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Contact Us

E-mail us f or data privacy inquiries or technical support.

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