IT Support Specialist/ Service Desk

3 months ago

Sherwood Park AB, Canada BIS Safety Software Full time

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding and are seeking a knowledgeable, dedicated and self-driven support specialist to join our team.
In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner. Hands-on experience with the Microsoft 365 suite of applications, including SharePoint and Active Directory are required.
We are looking for someone to join our team in-person at our Sherwood Park, AB office.
Significant knowledge of the Microsoft environment, including SharePoint and Office 365
The ability to identify and communicate technical problems and generate solutions
Working with the team to educate them and resolve their technical problems
Able to find effective ways to resolve technical issues both in-person and remotely
Configure, install and update computer systems, network equipment, and peripheral devices
Respond to technical support inquiries from team members
Work collaboratively to manage and maintain our in-house technology, including our internal server and routers
Work collaboratively to manage data backup and other systems to minimize company loss
Assist in the setup and management of SharePoint and Microsoft 365 for all team members
Work collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC audits
Work collaboratively to ensure there is alignment and clear communication on business needs, initiatives, best practices and processes between BIS and our external IT specialists
Ensure documentation of technical support processes, solutions, and configurations is kept up top date.
Manage the tracking of all company technical assets
2+ years experience working as a Level 2 IT support technician or in a similar role
Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systems
Post-secondary education in IT related field is an asset
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.
Level 2 Internal IT Support Agent, Information Technology Support Technician
Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don’t need titles
If this describes you, please submit a creative application that is sure to grab our attention. Job Type: Full-time
Casual dress
* Dental care
* Disability insurance
* On-site parking
* Monday to Friday

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