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Sales Representative
2 months ago
-Main activities Manage customer relationships.
-Negotiate and update contractual agreements.
-Be proactive and responsible for setting priorities and delivering an issue resolution plan that exceeds customer expectations.
-Report to the organization any market information that may have an impact on the business.
-Maintain the current orders file: enter and track customer orders.
-Advise/inform production of daily needs.
-Validate deliveries and releases of orders, plan with transport companies.
-Respond to customer complaints or inquiries to maintain high standards of customer satisfaction.
-Respond to quotes and price requests Collaborate closely with other internal teams to ensure accurate, high-quality service as quickly as possible.
Organizational relationships: The incumbent is in frequent contact with customers, production management staff, and administration staff. He can also contact representatives of our suppliers.
Working condition: Physical effort: Light, must walk and wear PPE.
Environment: Mainly in an office environment, but frequent travel in the workshop. He may be called upon to travel outside the company, to our customers and suppliers.
Requirements Education: College diploma (DEC) in administration, knowledge of common office software (Word, Excel, etc.) and/or the equivalent.
Experience: A minimum of one (1) year of relevant experience in customer service, ideally in the field of finishing processes and in the aeronautical industry. Alternative: a minimum of five (5) years of relevant experience in a related business sector.
Language: Bilingual (French and English): spoken and written.
Key Skills: Good presentation and has excellent communication skills, including on the telephone.
Demonstrates: team spirit, integrity and enthusiasm.
Ability to work under pressure.
Demonstrate initiative and judgment.