Bilingual Payroll Specialist

3 weeks ago

Ontario, Canada Ceridian Full time

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada.

About the opportunity

Dayforce is currently seeking a Payroll Specialist III to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.

The ideal candidate will have significant experience in the area of payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interface with clients and to use critical thinking skills to resolve complex problems.

What you’ll get to do

  • Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
  • Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
  • Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
  • Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
  • Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs
  • Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
  • Create, update and review standard operating procedures and performs quarterly document reviews
  • Have an “I own it” attitude about deliverables and projects from start to finish
  • Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
  • Proactively manage quarter, and year-end payroll auditing and processing
  • Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
Skills and experience we value

  • Must be available to accommodate shifts within operating hours of EST (8a-4p or 9a-5p EST)
  • Must be available to stay later or adjust shift based on client assignment
  • 3 years of payroll processing experience in a high-volume payroll operation (processing payroll for 3k+ employees); end to end payroll experience a plus
  • Experience in the payroll outsourcing or consulting industry preferred
  • Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
  • Ability to resolve client’s issues and provide superior customer service to internal and external partners
  • Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
  • Good analytical, organizational, and problem-solving skills
  • Proficiency in Microsoft Word, intermediate Excel, and PowerPoint
What would make you really stand out

  • Experience in the payroll outsourcing or consulting industry preferred
  • Experience working in a case management system is preferred
  • Industry related certifications or desire to obtain within two years of employment
  • Experience with Dayforce HCM or similar cloud payroll technology
  • Strong working knowledge of quality control and auditing standards
  • A desire to continually learn
  • Ability to communicate and collaborate with clients and internal team members
  • Ceridian product knowledge desired
  • Associates Degree desired
  • Bilingual is an asset - English/French
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