Business Operations Manager

2 weeks ago

Toronto, Canada Spectrum Health Care Full time

Company Description

The future of health care is in the home By joining Spectrum Health Care, one of the most trusted providers of innovative home health care and specialized services in Ontario and Quebec, you will be part of one of Canada’s Best Managed Companies in a dynamic and growing industry - and be on the leading edge of this exciting transformation.

Spectrum is currently searching for a **Business Operations Manager** to be part of our Corporate team, based in downtown Toronto. The role is a 14 month contract position.

**Job Description**:
**Duties and Responsibilities**:

- Understand the range of services provided by Spectrum Health Care and how it contributes to our model of Total Client Care.
- Coordinate, manage and monitor enterprise wide work flows, actively monitoring performance and implementing process and operational improvements.
- Investigate root causes and work with cross-functional areas to provide analysis and recommendations for business operations improvement.
- Leverage project management methodologies including Lean principles and execute Kaizen events as necessary to create a value stream to ensure operational excellence through efficiencies, standardization and cost containment.
- Collaborate with business leaders, teams and functions to understand the business and develop scalable business models to support Spectrum’s strategic goals.
- Actively review business processes and make a variety of recommendations for improving overall efficiencies and cross divisional synergies to enhance the company structure.
- Schedule and prioritize tasks and responsibilities to meet the changing needs of the business, including process improvement, and ongoing support around reporting and analysis.
- Provide analysis, design, implementation and documentation support to project and technology teams on various business and technology initiatives, supporting multiple lines of business with diverse operations and technologies.
- Manage the Corporate Talent Acquisition team responsible for the full-cycle recruitment of branch field staff

**Qualifications**:

- University Degree (B.Comm, HBA, MBA)
- 8+ years of experience in Project, Business, and/or Operations Management
- 2+ years of experience in recruitment and/or supporting continuous improvement initiatives/projects within Human Resources
- Lean Six Sigma, Black Belt is considered an asset
- Strong problem solving and data analytic skills
- A data driven mindset with the ability to run/interpret analytics and identify trends
- Strong project management skills, including process flows and mapping, requirements and gathering techniques and conducting structured analysis
- Strong knowledge of and experience implementing within regulatory requirements, best practices and industry standards, including: PHIPA, PIPEDA, ITIL, and ISO
- Ability to drive strategic and operational initiatives within teams
- Ability to build and sustain productive relationships with key business partners
- Advances computer skills with proficiency in MS Office: Excel, Word, PowerPoint and Visio
- Exceptional interpersonal, communication (verbal/written) and consulting skills and executive level presentation capability
- Self-directed with the ability and initiative to learn and develop and the ability to adapt to changes quickly
- Flexible work processes, with the ability to adapt to organizational changes
- Results-oriented - strives to achieve high levels of individual and organizational performance

Additional Information

**Spectrum Health Care **is thrilled to be named one of **Canada’s Best Managed Companies.** This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click **here** to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

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