Operations & Sales Support Coordinator

4 weeks ago

Toronto ON, Canada EightSix Network Inc Full time

Furniture Sales Support and Operations Manager
Part Time / Full Time
Furniture Sales Support and Operations Manager
CoR Collection is a furniture agency focused on authentic and authored design supporting brands in Eastern Canada. The Sales Support and Operations Manager is responsible for providing support and collaborative problem solving to the Sales Team, as well as maintaining and strengthening relationships with external clients (A+D, procurement agents, dealers, etc.) and/or vendors through exceptional customer service.
We are looking for a highly responsive and proactive person who enjoys communicating with customers, understanding their needs, and building trust to ensure a smooth sales process with efficiency and accuracy.
This role is ideal for someone interested in all facets of the sales operations process and includes the opportunity to develop and define the organisation’s CRM stages.
This position takes incoming emails and phone calls and is responsible for the customer order pipeline including, budget pricing, formal quotations, order refinement, material sample requests, processing customer orders, resolve order discrepancies, warranty requests and technical support.
Provides direct support to the Sales Team.
Assist Sales Team in entering, tracking and updating sales opportunities in CRM through order stages.
Sample delivery and some logistics, including material samples, demo chairs and sample inventory management.
Assist with developing marketing strategies including proposals or sales presentations as required.
Draft and develop content for a monthly email newsletter.
Maintain a client email database for newsletters.
Draft and develop content for social media accounts.
Working knowledge of Google Workspace, PowerPoint/Keynote, Excel and willingness to learn CRM (Hubspot/Pipedrive), Later.The ability to communicate effectively and with confidence, verbally and in writing.
A passion for furniture and design.
Please name an example of design, furniture, art or architecture that you've been inspired by and why.
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