Hotel Clerk Supervisor

2 weeks ago


Canada Explorerhotel Full time

Tuesday, January 23, 2024

  • NOC Code: 6313
  • Company: The Explorer Hotel

About Us: The Explorer Hotel, a leading hospitality destination in Yellowknife, is known for providing exceptional service and a warm, welcoming atmosphere. We are currently seeking a detail-oriented and customer-focused Hotel Clerk Supervisor to join our front office team and play a key role in ensuring a seamless guest experience.

Position Overview: As a Hotel Clerk Supervisor at The Explorer Hotel, you will lead the front office team in delivering exceptional customer service to our guests. You will be responsible for supervising day-to-day operations, managing reservations, and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and enjoy creating positive guest experiences, we invite you to apply.

Key Responsibilities:

  • Supervise and coordinate the activities of front office staff, including hotel clerks and reservation agents.
  • Ensure smooth check-in and check-out processes, resolving any guest concerns promptly.
  • Oversee room reservations, cancellations, and modifications, maximizing occupancy and revenue.
  • Train and mentor front office staff in providing outstanding customer service.
  • Maintain accurate records of guest interactions, transactions, and billing information.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Monitor and enforce hotel policies and procedures.
  • Address and resolve guest issues or complaints in a professional and timely manner.

Qualifications:

  • Previous experience in a hotel front office role, with a minimum of [X years] in a supervisory capacity.
  • Strong customer service and interpersonal skills.
  • Proficiency in hotel management software and reservation systems.
  • Excellent organizational and multitasking abilities.
  • Knowledge of hotel operations, policies, and procedures.
  • Ability to lead and motivate a team in a fast-paced environment.

How to Apply: If you are a hospitality professional with a passion for providing exceptional guest service and leadership, we would love to hear from you.

  • Explorer Hotel, 4825 49 Avenue PO Box 7000, Yellowknife, Northwest Territories, Canada
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