Housekeeping Supervisor 2nd Shift

4 weeks ago

Canada Dietzel International Full time

Seeking a Housekeeping Manager for a high end, Waterfront Resort & Spa & Marina, Gulf Islands in British Columbia.
Our client is an internationally well-known boutique Resort & Spa catering to sophisticated international clients. This is a year round position, live in one of the most desirable Island communities in British Columbia.
Spouse Employment at the hotel is also welcomed
The Resort includes a very popular Restaurant and a Bistro operation, featuring authentic & contemporary, local Pacific Northwest cuisine. We are looking for an inspired Housekeeping Manager who believes in success through commitment and pride to join this beautiful Resort.
The ideal candidate is a highly seasoned and intelligent hotel professional with outstanding management skills and extensive hands-on experience.
This inspirational leader is responsible for driving, communicating and supporting all departmental processes within housekeeping department and positively influencing the operations through an effective leadership approach.
Hands-On supervising of all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, gives training for newly recruited employees, audits and inspects housekeeping personal work assignments and requisitions supplies. Takes care of the budget and budget controlling for the department.
Supervises all aspects of the Housekeeping Department according to House set standards by providing support and leadership to a team of Room Attendants, Public Area Attendants, Porters and Turndown Attendants.
Hires and trains new employees as needed, discharges employees when necessary and takes disciplinary actions when policies are not followed.
Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff.
Checks on the work of these employees occasionally and observes the reports made by the supervisors.
Responsible for cleanliness, orderliness and appearance of all non-Gardens aspects of hotel.
Supervise and oversee day-to-day housekeeping operation.
Coach and train all staff in the department, improving their work performance through inspections, corrections of standards, and providing direction.
Seek continuous improvements in process of operations, services and products.
Monitor guest questionnaires to identify shortfalls and service issues.
Attend promptly to all guest complaints and requests.
Implement opportunities for quality team building.
Prepare Annual Housekeeping Budget.
Organize inventories with accounting for linen, uniform and fixed assets.
Pay particular attention while organizing pest control activities.
Develop and implement housekeeping systems and procedures.
Assist in selecting suppliers for items related to Housekeeping.
Strong leadership abilities and organizational skills, entrepreneurial, thinks outside the box, able to drive change and look for operational efficiencies/synergies across the network.
Degree or diploma in Hotel Management preferred.
Minimum 2 years hospitality experience.
Minimum 1 year leadership experience in hospitality.
Experience in a luxury setting considered an asset.
Familiarity with WebRez Pro an asset.
Operational/Technical knowledge.
Strong command of the English language, both written and verbal.
Ability to consistently stand and walk throughout shift.
Employment is full time, year round.
Subsidized private furnished housing on the island. Walking distance to hotel.
For Couples Spouse Employment at the hotel is also welcomed
Very well known, desirable Island community to live in.
We are looking for an experienced Rooms Division Manager, preferably with strong Front Desk management and Housekeeping experience.
Excellent Career Opportunity in a AAA rated premiere boutique Hotel with multiple outlets.
HOTEL PROFILE:
100- Room Boutique City Hotel in the beautiful Northern Canada Territories, 3 F&B outlets, small Banquet capacity.
Note: taxes deducted are much lower for Northern Canada Territories
EXCELLENT OPPORTUNITY TO ADVANCE YOUR CAREER * GREAT LIFESTYLE, ENJOY OUTDOOR ACTIVITIES IN A PRISTINE NATURE SETTING WHILE STILL LIVING A CITY/DOWNTOWN LIFESTYLE.
This leader is responsible for overseeing the entire operation of Front Desk, Night Audit, Hotel Accounting, and Reservation associates in order to maximize productivity and guest satisfaction; selecting, training and developing the hotel team; establishing and maintaining quality product and service levels while maximizing profits. Will also be overseeing the Housekeeping department.
Minimum of 3+ years experience in a Front Office Leadership role
Strong guest service orientation and training skills background
Comprehensive knowledge of Front Office operations, policies and procedures
Knowledge of Revenue and Yield Management techniques a definite plus
Housekeeeping management experience an asset.

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