Service Coordinator

2 weeks ago


Montréal QC, Canada Infotree Global Solutions Full time

Job Title: Account Manager

Location: Montreal, QC (Hybrid)

Duration: 06 Months Contract on T4

Bilingualism (French/English): Bilingual - Both written and spoken

Job Description:

The role of Account Manager (Coordinator) plays a vital part in ensuring we deliver the highest quality of customer service to our clients. The Coordinator role is a member of our Service Delivery Team providing day to day service to a number of independent Portfolio Managers and Introducing Brokers. The Service Delivery team act as a liaison between the client and the various support areas within organization.

Responsibilities & Accountabilities:

• Possess knowledge of the structure, procedures and systems utilized within Bank and support areas

• Build and maintain strong relationships with clients through the coordination of efforts with various internal departments and divisions within Bank

• Ensure that a high level of customer service is maintained with our clients by keeping them informed of any new developments, products, and all available services as they relate to their business needs

• Ensure prompt and thorough resolution of all client issues; respond to all inquiries within SLA; and recommend improvements in policies with the ultimate goal of continually improving our service delivery

• Adhere to professional email/phone standards and etiquette; fully adopt and utilize Salesforce Service Cloud for tracking of client inquiries and escalations

• Act as a liaison with the various operational areas within Bank to ensure tasks are completed in a proactive and timely manner

• Conduct regular meetings with clients and document ongoing service and operational issues with respect to the client and Bank; investigate take-aways, follow-up and provide timely resolutions

• Provide clients with guidance and education on Bank policies, procedures and training that directly impact their business

• Provide process improvement recommendations that will enhance the overall business relationship with clients

• Represent Bank professionally at client meetings and business functions

Education & Accreditations:

•University degree with a minimum of two years in a brokerage/service role

•Canadian Securities Course (CSC)is required Conduct and Practices Handbook (CPH) a definite asset

Other Qualifications, Skills & Experience:

• Knowledge of the regulatory and legal aspects of the industry

• Knowledge with Microsoft Office

• Self-starter with the ability to work independently and also within a team environment

• Highly motivated and enthusiastic individual who demonstrates a can do attitude with the ability to work in a high volume, fast paced environment

• Strong interpersonal, verbal and written communication skills



  • Montréal, QC, Canada St-Amour & Associates, Senc. Full time

    Logistics and Customer Service Coordinator Salary : Activity area : Industrial and manufacturing Post category : Logistics and procurement, Sales Province : Quebec Region : Lanaudiere, Laval, Montreal, Montreal and surroundings We are looking for a Logistics/Customer Service Coordinator for our leading partner in machinery and packaging. Position...

  • Service Coordinator

    7 days ago


    Montréal, Canada CIMCO Full time

    Company Profile We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education. Position Summary CIMCO Refrigeration is looking for a regular full time Service Coordinator for the Montreal Branch. Role Responsibilities - Coordination of...

  • Service Coordinator

    4 weeks ago


    Montréal, Canada Mircom Technologies Full time

    Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all serive and construction related activities. The Service Coordinator for our Montreal location will report to the Service Manager and work closely with the service and sales team. **Key Responsibilities**: - Create purchase orders for various Service...

  • Service Coordinator

    5 days ago


    Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **With us, it's always about people** Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued...

  • Service Coordinator

    3 weeks ago


    Brossard, QC, Canada Black & McDonald Limited Full time

    Position : Service Coordinator Division : Service & Facilities Management Location : Brossard, Quebec BUILD YOUR CAREER AT BLACK & MCDONALD Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that...


  • Montréal, Canada Concordia University Full time

    **Position Number**:50001030 / **Department**:Studio Arts **Grade**:GR09 **Campus**:Sir George Williams (Downtown) **Salary**:$31.12 - $37.43 per hour **Union/Association/HR Policy**:CUSSU **Posting deadline**:March 6, 2024 Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place...


  • Montréal, QC, Canada APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support. Identify customer’s needs for...


  • Montréal, QC, Canada Brunel Full time

    This is a full-time permanent opportunity, located near West Island, Montreal, QC. The Supplier Relations Coordinator play a vital role in managing relationships and contracts with suppliers in Latin America and potentially other key sourcing regions. This position involves collaborating with internal teams to ensure seamless procurement operations and...

  • Campaigns Coordinator

    2 weeks ago


    Montréal, QC, Canada SSMU External Affairs Full time

    The Student's Society of McGill University (SSMU) is currently hiring. With over 20,000 members, SSMU's role is to represent students and to offer services since 1908. *** The primary responsibility of the Eating Disorder Campaign Coordinator is to assist the Vice-President (Student Life) and EDCSSMU General Coordinator with the organization,...


  • Montréal, Canada AGA Financial group Full time

    We are currently looking for a **COORDINATOR, CUSTOMER SERVICE** **to join our Montreal team. If you are **dynamic**, are known for your **problem-solving skills** and want to work in a **fast growing and stimulating environment**, this job is made for you! Join a certified Remarkable Employer, as recognized by our own employees! According to our team, AGA...


  • Montréal, Canada The Agency by Workland Full time

    **LOOKING FOR A TECHNICAL SERVICE COORDINATOR IN INDUSTRIAL REFRIGERATION** Are you looking for an opportunity to learn and achieve tremendous growth? If so, this opportunity is for you! **ABOUT THE OPPORTUNITY** Workland presents a great career opportunity with one of our clients in Montréal who are industry leaders in thermal systems, providing service...


  • Montréal, Canada Alsco Full time

    Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and...


  • Montréal, Canada Air Transat Full time

    Company Description Our role is to brighten the everyday life by the joy of the holidays. At Air Transat, we work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. The Coordinator,...


  • Montréal, Canada BGIS Full time

    Who We Are SUMMARY The Property Service Coordinator II is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides administrative support to the Operations team in a variety of areas including Work Order Management, Health, Safety & Environmental, Contract...


  • Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **With us, it's always about people** Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued...


  • Montréal, QC, Canada SSMU External Affairs Full time

    The Student's Society of McGill University (SSMU) is currently hiring. With over 20,000 members, SSMU's role is to represent students and to offer services since 1908. *** Job Description POSITION SUMMARY: The primary responsibility of the Eating Disorder Campaign Coordinator is to assist the Vice-President (Student Life) and EDCSSMU General...


  • Montréal, Canada Solotech Inc. Full time

    : - Agences : veuillez consulter notre site web pour savoir comment procéder._ Pourquoi Solotech ? Pour faire passer ta carrière au niveau supérieur. Leader mondial dans les **domaines de la solution événementielle, de l'intégration de systèmes et technologie virtuelle**, notre équipe se compose de plus de 2 000 personnes passionnées. **Notre...


  • Montréal, QC, Canada Proforce Personnel Full time

    Our client, a manufacturer of men's sportswear, is looking for a bright and dedicated Merchandising Coordinator to join their team! This position will work closely with their VP of Merchandising, with the opportunity for future growth within the company. Responsibilities: Coordinate creation of swatch cards (references) from delivery of fabric to...


  • Montréal, QC, Canada APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support. TASKS · Identify customer’s...


  • Brossard, QC, Canada Black & McDonald Limited Full time

    Position : Service Coordinator Division : Service & Facilities Management BUILD YOUR CAREER AT BLACK & MCDONALD Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. With nearly 100 years of diverse market experience, we are a forward thinking...