Staff Technical Support Technician

3 weeks ago

Canada Slave Lake, AB Full time

Reporting to the Manager of Information Technology, the IT Support Analyst is responsible for the maintenance of the Town's microcomputer local area network, including hardware and software, to ensure smooth operation of all computer systems. The IT Support Analyst is also responsible for evaluating and recommendation on new hardware and software purchases for municipal operations. Installation, configuration, and integration of new hardware and software with existing hardware and information systems.
Network Administrator: (Includes maintaining several of the Town of Slave Lakes facilities)
Installing and configuring applications (software).
Installing, and administering corporate centrally managed antivirus program and Firewall programs.
Trouble shoot and resolve network (hardware / software) problems.
Documenting network configurations and procedures.
Managing users and network security.
Protecting data by implementing a good network file system and by ensuring regular data back-ups are completed.
Assisting and filling in for Communications Coordinator in maintenance of Town’s web page.
Maintenance of Town’s email system, database server, municipal finance software and other software programs.
Evaluating the need for network/PC upgrades (hardware and software) and installing new network/PC components.
Recommending courses or training users internally on use of client software.
Maintenance of Town’s Xerox machines and contract.
Maintenance of Communications devices (phones, mobile devices, radios)
Completion of a post-secondary education in Information systems and/or 5+ years of experience in tier 2 general IT support and operations, ideally with a rural municipality.
A+, MCSE, and/or MCDST certified, and/or Azure fundamentals and/or equivalent proven experience working in a diverse technology environment supporting hardware, software and Azure in a tier 1 and 2 capacity.
ITIL Foundations Certified and/or proven equivalent IT operations knowledge/experience.
Proficient technical skills in the facets of deskside, server and Azure support and strong understanding of MS Office (M365) and MS Teams and general productivity tools.
Experience with servers, mobile device management, Azure, Microsoft Virtual Desktop.
Proficient in supporting mainly Android and some Apple mobile devices.
Audio visual experience is considered an asset.
Familiarity with supporting corporate networks is considered an asset.
SQL and reporting knowledge are considered an asset.
Microsoft Dynamics GP experience is considered an asset.
Experience gathering requirements and helping to create or select business solutions is considered and asset.
Experience with the setup of servers, and implementation of a new network would be considered an asset.
Experience in designing and implementing corporate websites and website building languages, would be considered an asset.
Experience with virtual servers.
The ability to organize their own work to produce cost effective, and quality results.
Proven problem solving and innovation especially as related to computer information systems.
Good communication skills when explaining technical issues to non-technical people.
Extensive use of computer and telephone.
Good lighting, temperature, and noise control.
All personnel working at the Town of Slave Lake are governed by the Health & Safety Policy.
Ensures all operations are conducted in a safe manner and in accordance with Town Policies and all Occupational Health and Safety Rules and Regulations.
The Town of Slave Lake offers a competitive salary, excellent benefits and an employer-matched pension plan. We foster a culture of learning and development to support employees as they grow, through a variety of employee development initiatives, an education assistance program and special project opportunities.
Shortlisted candidates will undergo a skills and personality assessment test.

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