IT and Networking Support Technician

3 weeks ago


Canada NXL Technologies Full time
  • IT Support: Respond to user inquiries and provide technical assistance and support related to computer systems, hardware, software, and network issues.
  • Troubleshooting: Diagnose and resolve technical problems reported by users, including hardware and software malfunctions, network connectivity issues, and system errors.
  • Maintenance: Perform regular maintenance tasks such as system updates, software installations, and hardware configurations to ensure optimal performance and security of IT infrastructure.
  • Network Administration: Assist in the administration of network infrastructure, including routers, switches, firewalls, and wireless access points. Configure and troubleshoot network connectivity issues.
  • User Training: Train and assist users in the proper use of hardware, software, and network resources. Provide guidance and recommendations to improve users' technology skills.
  • Documentation: Maintain accurate records of IT inventory, technical documentation, system configurations, and user support activities. Update knowledge base and provide user guides or manuals as needed.
  • Security: Implement and maintain security measures, including user access controls, antivirus software, firewalls, and data backup procedures to safeguard the organization's IT assets and sensitive information.
  • Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and other IT staff, to address complex technical issues and implement IT projects.
  • Stay Up-to-Date: Continuously update knowledge and skills in IT and networking through self-learning, professional development opportunities, and keeping up with industry trends and best practices.

Requirements:

  • Education: Diploma in Computer Science, Information Technology, or a related field. Relevant certifications such as MCSE are a plus.
  • Experience: Prior experience in a similar role, providing IT and networking support to users in a professional environment.
  • Technical Skills: Proficient in troubleshooting hardware, software, and network issues. Knowledge of operating systems (e.g., Windows, Linux), TCP/IP protocols, LAN/WAN, VPN, DNS, DHCP, and Active Directory.
  • Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users effectively.
  • Problem-Solving: Strong analytical and problem-solving abilities to identify and resolve technical issues efficiently.
  • Customer Service: Dedication to providing excellent customer service with a patient and empathetic approach to support users effectively.
  • Organization: Strong organizational skills to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously.
  • Teamwork: Ability to work collaboratively with other IT professionals and contribute to a positive and productive team environment.
  • Adaptability: Flexibility to adapt to changing technology and business requirements, with a willingness to learn and expand technical knowledge.
  • Able to lift 20kgs.
  • Availably for on call support and after hours tasks.
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