Night Fleet Service Technician

3 weeks ago


Canada Clarion Medical Technologies Full time

As a Service Technician, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our technical products or services. You will be responsible for performing technical inspections, repairs, upgrades, providing technical assistance, troubleshooting, and resolving customer issues through various communication channels. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical information in a clear and understandable manner.
Technical Support:
- Electro-mechanical and optical equipment repair, testing and calibration.
- Perform technical inspection and modification of new equipment to meet CSA standards.
- Troubleshoot hardware and software issues and provide accurate technical solutions.
Customer Support:
- Diagnose and identify technical issues reported by customers and work towards timely resolution.
- Respond to customer inquiries and issues related to technical products or services promptly and professionally.
- Provide technical support via phone, email, chat, or remote assistance to resolve customer problems.
- Stay up-to-date with the latest features and updates of the products or services to provide accurate information
Develop and maintain a comprehensive understanding of the technical aspects of the company's
- Provide input to the engineering team based on recurring technical issues.
Training and Documentation:
- Conduct training sessions for the technical team on using, maintaining and repairing the products.
Seek and act on customer feedback to continually improve the quality of service.
Electronic/Electrical Technician/Technologist or equivalent.
2 – 5 years experience in technical service industry.
Knowledge of relevant technologies and software applications.
Customer-focused with a commitment to delivering exceptional service.
French language skills would be an asset
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