Operation Support Officer
3 weeks ago
13 Operations Support Specialist (Level 2)[Secret]
Contract | Symbiotic Digital | Canada
Contract Position (6 month extendable)
Language Requirements: English or French
Our end client, a Government of Canada department has provided to Partner Departments, Level 3 and Level 2 Workplace Technology Support Services. WTS is also responsible for the planning, installation, maintenance and support of the Workplace Technology environment: user workstations, networked printers, peripherals and software.
Our client requires external resources to assist with this work and will establish a Supply arrangement with qualified technical support firms upon which it can draw from.
Operations Support Specialist Level 2 - Workplace Technology Support Technician
Provides technical support for the installation and maintenance of security software and workplace technologies in provisioningsecond level support. Second level support entails in-depth problem solving and troubleshooting..
Incidents Management
As a member of the Workplace Technology Support team, the Workplace Technology Support Technician must respond to the workload assigned by the SSC team lead in the most efficient and productive manner. The Workplace Technology Support Technician must:
· Perform Incident and Problem Resolution and Service Request as per SSC work instructions
· Understand and follow published SSC/Workplace Technology Incident and Problem Management Processes
· Understand and follow the SSC Service Delivery model guidelines and procedures
· Investigate Workplace Technology Incidents and Problems assigned by the SSC team lead and assess root cause which may include but not be limited to network infrastructure, applications, networked and local peripherals
· Resolve Incident and Problems related to laptops, tablets, workstations, applications and networked and local peripherals.
· Conform to all relevant SSC standards and guidelines in place such as the SSC Service Management processes, guidelines and procedures while performing service requests tasks.
· Upon task completion of work, the Workplace Technology Support Technician must immediately document work performed in the most efficient and cost-effective manner and ensure conformity to the established standards.
· Incident and Problem Resolution work updates must follow established SSC Service Management guidelines using the current SSC service management tools.
· After completion of the service management record update, the Workplace Technology Support Technician must become available to receive the next work assignment. Reception of the tasks must be in the most efficient and cost-effective manner in order to minimize the time between each work assignment
Specifically, the Workplace Technology Support Technician must perform the following tasks, but not limited to:
· Documentation and update the service management tool.
· Service Requests Management (Hardware and Software Changes
· Equipment Move (Relocation of Workplace Technology equipment)
The Contractor providing the services must be fluent in English and/or in French (speaking, reading and writing) to communicate to senior management, management and team members.
Mandatory Criteria – Operations Support Specialist – Level 2 - Workplace Technology Support Specialist
Rated Criteria – Operations Support Specialist – Level 2 - Workplace Technology Support Specialist
The proposed resource shall demonstrate experience supporting peripherals such as printers local and network, docking stations, monitors, keyboard/mice (not limited to) for both installation and troubleshooting of issues
The proposed resource shall demonstrate experience supporting mobile telephony devices, OS and application including configuration and Incident resolution
The proposed resource shall demonstrate experience supporting an Enterprise class VPN solution using Entrust PKI encryption such as installation testing applications, and troubleshooting
The proposed resource shall demonstrate experience in the provision of End-User IT support services and dealing with client representatives for request such as Incident and problem resolution, clarifying technical issues for escalation and ensuring elevated quality service delivery.
The proposed resource shall demonstrate experience providing coaching and guidance to clients and team members for onboarding new employee and/or guiding them on using various business and corporate tools and self-help portals.
The proposed resource shall demonstrate experience in the documentation of technical solutions using IT Service Management tool set, documenting problem/incident resolution solutions and preparing in-house training guides
The proposed resource shall demonstrate experience coordinating with diverse groups the resolution of technical issues such as Problem, Change and Incident management, escalation and guidance and advice to other technical groups
The proposed resource shall demonstrate experience supporting Microsoft Office suite and software including installation and configuration as well as Incident resolution
The proposed resource shall demonstrate experience working with an ITService Management tool set such as monitoring Incident and Service requests queues, creating, updating and closing tickets.
About Symbiotic Digital.
Symbiotic Digital provides the IT Experts you need that solve problems and get things done.See what the top 2% in their field can do for you.(Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide:
1) Digital Experts: IT Consulting expertise. Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model.
-
Operations Officer
20 hours ago
Canada, CA China Construction Bank Toronto Branch Full timeJob description:• Process loan and trade finance transactions based on business or customer instructions in accordance with established procedures and guideline. • Maintain loan and trade finance transactions settle on time without issues. Ensure all transactions are recorded accurately and timely.• Prepare payment and message instructions according to...
-
Support Officers
3 weeks ago
Canada Onni Group Full timeAs a HRIS Support Specialist, you will play a pivotal role in the successful implementation and ongoing support of Workday and other HR Technology solutions. Your primary responsibility will be to provide comprehensive support throughout the implementation process, ensuring smooth transitions and effective utilization of the systems. This role offers an...
-
Chief Operating Officer
3 weeks ago
Canada Higher Talent Inc. Full timeHigher Talent is currently seeking an experienced and driven Chief Operating Officer to join the leadership team at Baffin Fisheries , based in Paradise, Newfoundland and Labrador. OUR STORY: Baffin Fisheries is a 100% Inuit-owned company. The Company is jointly owned by five Hunters and Trappers Associations in the Qikiqtani Region of Nunavut:...
-
Administrative Support Assistant
4 weeks ago
Canada Options Consulting Solutions Full timeADMINSTRATIVE ASSISTANT FULL-TIME DOWNTOWN TORONTO, ON Are you passionate about diversity, equity, and inclusion? Are you skilled in providing administrative support in a professional environment? Our client is a non-profit organization dedicated to promoting diversity and inclusion in the corporate world with a small team of professionals committed...
-
Chief Operating Officer
3 weeks ago
Canada Kaizen Lab Inc. Full timeWhat you will do : The Chief Operating Officer (COO) will collaborate with the C-level team to develop and execute the company’s strategy, focusing on driving operational efficiency, scalability, and excellence throughout our business operations. With a key role in supporting our growth objectives, the COO will be critical in the company’s expansion...
-
Operations Support Coordinator
4 days ago
Canada Metro Supply Chain Full timeJOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...
-
Administrative Support Assistant
6 days ago
Canada Strathcona County Full timeThis posting is for 1 full-time temporary position from May 27,2024 – September 27,2024 Do you possess a strong service ethic with the political acumen and judgment to provide administrative support within the dynamic environment of the Office of the Elected Officials? We are looking for a high level of initiative and commitment to support Strathcona...
-
Operations Production Support Specialist
3 weeks ago
Canada California Closet Company, Inc. Full timeHourly Pay Range Minimum: 18 California Closets is seeking an Operations Support person to join our diverse and energetic Montreal team. For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes, and allowed people to get...
-
Chief Operating Officer
4 days ago
British Columbia, Canada, Canada ivy Group Inc Full timeThe Company WJS CanadaA leader in delivering innovative and sustainable solutions for care, WJS Canada is an employee-owned, B-Corp, social service organization that has been transforming lives for over 40 years. Their delivery of social services, including programs for children and families and assistance for individuals with complex needs, includes care...
-
Operations Support
6 days ago
Canada Quarry Consulting Full timeTitle: Operations support role (on-call)Location: RemoteDuration: 6-month contracts with renewals***MUST HAVE Reliability clearance or have lived in Canada for 5 consecutive years***Requirements:Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical mainframe business systems.Design, build...
-
Manager, Technology Operations and Support
3 weeks ago
Canada SMART Technologies Inc Full timeSMART Technologies is a leading organization, operating in over 15 countries, that seeks to innovate and stay at the forefront of technology advancements. We are committed to leveraging cutting-edge IT solutions to drive efficiency, security, and growth. As we embark on a transformative journey to modernize our IT function, we are seeking a dynamic and...
-
Office Support Associate
2 weeks ago
Canada Mattamy Homes Full timeWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. Open House...
-
Summertime Contractor: Support and Operations
2 weeks ago
Canada Zoobean, Inc. Full timeIn order to apply for this position, you must presently or previously have used Beanstack as an administrator at a public library or school that licenses Beanstack. You must also submit a cover letter to apply and clearly indicate in that cover letter that you are aware of these requirements. As a Summertime Contractor on the Client Success Support and...
-
Operations Support
7 days ago
Canada Quarry Consulting Full timeTitle: Operations support role (on-call) Location: Remote Duration: 6-month contracts with renewals ***MUST HAVE Reliability clearance or have lived in Canada for 5 consecutive years*** Requirements: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical mainframe business systems. ...
-
Operations Support
6 days ago
Canada Quarry Consulting Full timeTitle: Operations support role (on-call) Location: Remote Duration: 6-month contracts with renewals ***MUST HAVE Reliability clearance or have lived in Canada for 5 consecutive years*** Requirements: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical mainframe business systems. ...
-
Operations Support
6 days ago
Canada Quarry Consulting Full timeTitle: Operations support role (on-call) Location: Remote Duration: 6-month contracts with renewals ***MUST HAVE Reliability clearance or have lived in Canada for 5 consecutive years*** Requirements: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical mainframe business systems....
-
Operations Support
6 days ago
Canada Quarry Consulting Full timeTitle: Operations support role (on-call)Location: RemoteDuration: 6-month contracts with renewals***MUST HAVE Reliability clearance or have lived in Canada for 5 consecutive years***Requirements:Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical mainframe business systems.Design, build...
-
Operations Support
7 days ago
Canada Quarry Consulting Full timeTitle: Operations support role (on-call)Location: RemoteDuration: 6-month contracts with renewals***MUST HAVE Reliability clearance or have lived in Canada for 5 consecutive years***Requirements:Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical mainframe business systems.Design, build...
-
Operations Support
4 days ago
Canada, CA Quarry Consulting Full timeTitle: Operations support role (on-call)Location: RemoteDuration: 6-month contracts with renewals***MUST HAVE Reliability clearance or have lived in Canada for 5 consecutive years***Requirements:Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical mainframe business systems.Design, build...
-
Murex Back Office Consultant
4 weeks ago
Canada Upskills Full timeMurex Back Office Consultant (Operations) Upskills is seeking a Murex Back Office Consultant (Operation) to be based in Canada to work in a client-servicing role to drive one of our client’s global system implementations, with responsibilities: Responsible for the utilization of the Murex Methodology / Model in the confirmation and matching of...