Service Technician

4 weeks ago


Canada Clarion Medical Technologies Full time

As a Service Technician, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our technical products or services. You will be responsible for performing technical inspections, repairs, upgrades, providing technical assistance, troubleshooting, and resolving customer issues through various communication channels. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical information in a clear and understandable manner.

Responsibilities:

Technical Support:

- Electro-mechanical and optical equipment repair, testing and calibration.

- Perform technical inspection and modification of new equipment to meet CSA standards.

- Troubleshoot hardware and software issues and provide accurate technical solutions.

Customer Support:

- Diagnose and identify technical issues reported by customers and work towards timely resolution.

- Respond to customer inquiries and issues related to technical products or services promptly and professionally.

- Provide technical support via phone, email, chat, or remote assistance to resolve customer problems.

- Guide customers through step-by-step solutions and troubleshooting procedures.

- Document and track all customer interactions, including the details of the issue and the resolution provided.

Product Knowledge:

- Stay up-to-date with the latest features and updates of the products or services to provide accurate information

to customers.

- Develop and maintain a comprehensive understanding of the technical aspects of the company's

- Collaborate with other departments to communicate customer feedback and contribute to product improvement.

- Provide input to the engineering team based on recurring technical issues.

Training and Documentation:

- Develop and update documentation and troubleshooting guide to assist teams in troubleshooting common issues.

- Conduct training sessions for the technical team on using, maintaining and repairing the products.

Customer Satisfaction:

- Ensure a high level of customer satisfaction through effective communication, empathy, and a

commitment to resolving issues in a timely manner.

- Seek and act on customer feedback to continually improve the quality of service.

We are seeking a candidate with the following attributes:

Electronic/Electrical Technician/Technologist or equivalent.

2 – 5 years experience in technical service industry.

Excellent communication skills, both verbal and written.

Strong problem-solving and analytical skills.

Ability to work independently and collaboratively in a team environment.

Knowledge of relevant technologies and software applications.

Customer-focused with a commitment to delivering exceptional service.

French language skills would be an asset

#J-18808-Ljbffr
  • Service Technician

    7 days ago


    Canada Christie Lites Sales Full time

    We are a singularly focused business with a mission to be the highest-value provider of stage lighting services in the global marketplace. Job Purpose The Service Technician is responsible for the repair and support of lighting equipment as well as Quality Control for all lighting inventory Key Success Factors A successful Service Technician will...

  • Service Technician

    2 days ago


    Canada Servomax Inc. Full time

    _Les meilleures amitiés commencent avec un bon café - Prenons-en un, ensemble !_ Si le café vous passionne et que vous cherchez à travailler dans un domaine stimulant et dynamique, vous avez peut-être trouvé votre futur emploi. Permettez-nous de nous présenter. Nous sommes Servomax, un fournisseur de services de café au bureau qui a pour objectif de...


  • Canada GT Group GT Intermodal Full time

    **ABOUT US** GT Group, headquartered in Montreal Canada, provides a varied range of products and services related to Containers, Transport, Logistics and Warehousing for the international shipping community. Serving both the domestic and international sectors for over 40 years, we bring a solid and innovative approach to client satisfaction. If you have a...

  • Lab Technician

    3 weeks ago


    Canada Paper Excellence Group Full time

    As part of the Technical Department, the Laboratory Technician works as part of the team to assist in the Main Pulp Lab. A Laboratory Technician is required to provide laboratory support to the mill. This position is responsible for conducting final quality testing of pulp, performing maintenance on lab equipment and completing calibrations of pulp testing...


  • Canada Levitt-Safety Limited Full time

    Fire Extinguisher Technician (Fly in, Fly out Fort McMurray) Levitt-Safety has an exciting opportunity for an experienced technician to join our team as a Fire Extinguisher Technician in Fort McMurray . This role offers a higher desirable compressed work schedule of 14 days on and 14 days off, 12 hour shifts with company-paid housing for...


  • Canada Calian Full time

    For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world...


  • Canada Agriterraeq Full time

    Agriculture Equipment Technician Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, and Cub Cadet. Agriterra is also the first authorized sales and service centre for CAT agricultural products in North America. We are looking for an exceptional Agriculture Equipment Technician to join our team in Lloydminster,...


  • Greater Toronto Area, Canada, Ontario Lock Search Group Full time

    Field Service TechnicianGreater Toronto Area, ONLock Search Group is seeking a skilled Field Service Technician for a prominent packaging solutions provider. In this role, you'll be responsible for installing, troubleshooting, and repairing industrial packaging machinery, both on-site and at customer locations. You'll also play a key role in training...


  • Canada British Columbia Institute of Technology Full time

    BCGEU Faculty, Security Systems Technician Position Title BCGEU Faculty, Security Systems Technician This idea is the foundation of BCIT’s People Vision , which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a...

  • Pharmacy Technician

    1 month ago


    Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...

  • Pharmacy Technician

    1 month ago


    Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...

  • Pharmacy Technician

    4 weeks ago


    Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...

  • Pharmacy Technician

    4 weeks ago


    Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...


  • Canada, CA Waterloo Wellness Pharmacy Full time

    Waterloo Wellness Pharmacy is an independently owned retail pharmacy proudly operating under the Pharmasave banner in Waterloo, Ontario. Our core focus is on health and wellbeing, reflecting our commitment to serving the local community with flexibility and excellence. While we enjoy the advantages of our independent status, our affiliation with Pharmasave...


  • Canada Sandvik Group Full time

    Field Service Technician- Heavy Equipment Mechanic Sandvik Mining and Rock Solutions is seeking a Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements. Are you a licensed Red Seal Heavy Duty Mechanic who is...


  • Canada Northern Lakes College Full time

    **Status**: term position **Location**: La Crete **Competition #**: NLC-2121 **Open To**: All Applicants **Date Posted**: January 26th, 2024 **Closing Date**: February 12th, 2024 - 11:58pm **Job Start Date**: February 12th, 2024 **Job End Date**: June 7th, 2024 **Compensation Rate**: **$31.87 to $48.95 per hour** **Hours Per...


  • Canada DFI Steel Piling Full time

    Heavy Equipment Technician, Apprentice - Rycroft Working at DFI Got ideas? We want them. Looking for a rewarding challenge? As a privately owned company, with innovation as a core value, DFI has the unique ability to provide you with experiences that put your ideas into action. Over the past 50+ years, the relentless pursuit of excellence and self...

  • Service Team Lead

    4 weeks ago


    Canada Pattison Agriculture. Dealer Spike, LLC Full time

    Thursday, January 18, 2024 To fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING we are looking for a Service Team Lead for our Kamsack, SK location . As a Service Team Lead you will manage the flow of work through the Service Department from customer interactions through to repair completion and invoicing. You will work with...


  • Canada Sandvik Group Full time

    Field Service Technician- Heavy Equipment Mechanic Sandvik Mining and Rock Solutions is seeking a Location: British Columbia At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards...


  • Canada Agriterraeq Full time

    Agriculture Equipment Technician Agriterra Equipment is one of North America’s largest AGCO dealers. Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, and Cub Cadet. Agriterra is also the first authorized sales and service centre for CAT agricultural products in North America. We’ve grown from 3 locations...