SSENSE Montreal
4 weeks ago
SSENSE (pronounced (es-uhns)) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.Job DescriptionReporting to the Assistant Manager of Appointment operations, the AppointmentCoordinator is responsible for the process and operations behind the appointment model for SSENSE Montreal. The candidate will deliver on accuracy, speed and efficiency of the appointment inventory on a daily basis. The candidate will ensure flawless execution through quickly communicating and addressing issues to deliver best-in-class customer experiences. They will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.ResponsibilitiesCustomer experience - 20%Support the customer journey of visit and appointment-based models. Ensure an outstanding customer experience is achieved by leveraging presentations, inventory management and after sales servicesMaintain excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment informationOperations - 70%Achieve individual appointment-model KPIs using the metric dashboard.Maximise productivity and enhance the customer experience as measured by UPH, Perfect Appointment Rate and Appointment Unit Conversion Rate.Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.Assist when necessary with operational activities, taking ownership for maintaining a high standard of back of house and offsite storage organisation.Build strong relationships with the warehouse team that continuously improve processes and provide the highest quality of customer service.Support loss prevention in all areas of physical security, inventory management and transaction accuracy.Ensure compliance of store operations, health and safety, maintenance and company policies.Maintain current visual direction through communicating and ensuring highest standards of visual presentation.Team leadership - 10%Participate in building and developing best in class client centric teamsDrive collaboration between the Appointment OperationsCoordinators, selling roles and support roles.QualificationsA minimum of 1 year previous operation experience in luxury retail, hospitality or customer serviceCollege or University degree in Logistic, Business, Management, or a related field is preferredExperience with operating POS systemAbility to lift heavy boxes (15kg)Excellent written and verbal communication skills in both English and FrenchProficiency in Microsoft Office Suite, Google Suite, Web and computer-savvinessHours/days of work can be varied due to the demands of the businessSkillsDetail-oriented with strong time management and organizational skillsTeam playerCustomer-oriented with strong problem solving skillsAbility to work in a fast-paced environment, while delivering high level of customer serviceDemonstrate a high degree of maturity and integrityHighly competent with technology and mobile applications.
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Ssense Montreal
7 days ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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SSENSE Montreal
4 weeks ago
Montréal, QC, Canada SSENSE Full timeSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer...
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Ssense Montreal
7 days ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
1 week ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
2 months ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
1 week ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
1 day ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
1 day ago
Montréal, Canada SSENSE Full time**Company Description** SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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SSENSE Montreal
4 weeks ago
Montréal, Canada SSENSE-PJP Full timeSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of...
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Ssense Montreal
1 week ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
2 days ago
Montréal, Canada SSENSE Full timeDescription de l'entreprise SSENSE, prononcé [**es**-_uh_ns], est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers. Avec une moyenne...
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Ssense Montreal
1 day ago
Montréal, Canada SSENSE Full time**Description de l'entreprise** SSENSE, prononcé [**es**-_uh_ns], est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers. Avec une...
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Ssense Montreal
13 hours ago
Montréal, Canada SSENSE Full timeDescription de l'entreprise SSENSE, prononcé [es-uhns], est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers. Avec une moyenne de 100...
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Ssense Montreal
1 week ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montréal
2 weeks ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Vendor Management Specialist
4 weeks ago
Montréal, QC, Canada SSENSE Full timeSSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...
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Vendor Management Specialist
4 weeks ago
Montréal, QC, Canada SSENSE Full timeSSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...
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Technology Vendor Management Specialist
2 months ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Technology Vendor Management Specialist
6 days ago
Montréal, QC, Canada SSENSE Full timeSSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...
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Technology Vendor Management Specialist
1 week ago
Montréal, QC, Canada SSENSE Full timeSSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...
