Ssense Montreal

4 weeks ago

Montréal, Canada SSENSE Full time

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

**Job Description**:
**Responsibilities**

Customer experience - 20%
- Support the customer journey of visit and appointment-based models. Ensure an outstanding customer experience is achieved by leveraging presentations, inventory management and after sales services
- Maintain excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information

Operations - 70%
- Achieve individual appointment-model KPIs using the metric dashboard.
- Maximise productivity and enhance the customer experience as measured by UPH, Perfect Appointment Rate and Appointment Unit Conversion Rate.
- Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
- Assist when necessary with operational activities, taking ownership for maintaining a high standard of back of house and offsite storage organisation.
- Build strong relationships with the warehouse team that continuously improve processes and provide the highest quality of customer service.
- Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
- Ensure compliance of store operations, health and safety, maintenance and company policies.
- Maintain current visual direction through communicating and ensuring highest standards of visual presentation.

Team leadership - 10%
- Participate in building and developing best in class client centric teams
- Drive collaboration between the Appointment OperationsCoordinators, selling roles and support roles.

**Qualifications**:

- A minimum of 1 year previous operation experience in luxury retail, hospitality or customer service
- College or University degree in Logistic, Business, Management, or a related field is preferred
- Experience with operating POS system
- Ability to lift heavy boxes (15kg)
- Excellent written and verbal communication skills in both English and French
- Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
- Hours/days of work can be varied due to the demands of the business

**Skills**
- Detail-oriented with strong time management and organizational skills
- Team player
- Customer-oriented with strong problem solving skills
- Ability to work in a fast-paced environment, while delivering high level of customer service
- Demonstrate a high degree of maturity and integrity

  • Ssense Montreal

    6 days ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • Ssense Montreal

    6 days ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as both an e-commerce...

  • Ssense Montreal

    2 days ago

    Montréal, Canada SSENSE Full time

    **Company Description** SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • SSENSE Montreal

    4 hours ago

    Montréal, Canada SSENSE-PJP Full time

    SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of...

  • Ssense Montreal

    4 weeks ago

    Montréal, Canada SSENSE Full time

    Description de l'entreprise SSENSE, prononcé [**es**-_uh_ns], est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers. Avec une moyenne...

  • Ssense Montreal

    2 days ago

    Montréal, Canada SSENSE Full time

    **Description de l'entreprise** SSENSE, prononcé [**es**-_uh_ns], est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers. Avec une...

  • Ssense Montreal

    4 weeks ago

    Montréal, Canada SSENSE Full time

    Description de l'entreprise SSENSE, prononcé [es-uhns], est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers. Avec une moyenne de 100...

  • Data Analyst

    4 weeks ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • Product Manager, Customer Engagement

    6 days ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • Staff Analyst, Advanced AI

    3 weeks ago

    Montréal, QC, Canada SSENSE Full time

    SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...

  • Lead Product Manager

    4 weeks ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • Lead Editor, Japanese

    4 days ago

    Montréal, Canada SSENSE Full time

    **Company Description** SSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach. Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels. We produce industry-leading original content and take pride in building our own technology solutions and systems from...

  • Merchandise Coordinator

    4 weeks ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • Freelance English Product Writer, Content

    4 weeks ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • Analyste D'affaires

    1 week ago

    Montréal, Canada SSENSE Full time

    Description de l'entreprise **Description de l’entreprise**:SSENSE est une plateforme technologique montréalaise à portée internationale œuvrant au croisement de la culture, de la communauté et du commerce. SSENSE offre une combinaison de marques de luxe établies et émergentes dans les rayons féminin, masculin, pour enfant et divers. Avec une...

  • Logistics Coordinator

    4 weeks ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • Buyer, Home

    1 week ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach. Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels. We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch....

  • Freelance Retoucher

    7 days ago

    Montréal, QC, Canada SSENSE Full time

    SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...

  • Freelance Retoucher

    3 weeks ago

    Montréal, QC, Canada SSENSE Full time

    SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...

  • Associate Specialist, Photography

    4 weeks ago

    Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...