Commercial Customer Account Manager
4 weeks ago
Mitchell & Abbott Group Insurance Brokers Ltd
Mitchell & Abbott Group Insurance Brokers Ltd
Great learning and growth opportunitiesHybrid remote work flexibilityA competitive compensation packageFull Benefits PackageRRSP Matching ProgramProfessional Development Courses & Designations100% tuition re-imbursement for business relevant courses and trainingPaid time offPOSITION OVERVIEW : We are accepting applications for experienced Commercial Account Managers who are knowledgeable expert advisors in commercial lines insurance. The successful candidate will be responsible for managing a book of business, servicing clients in a courteous and professional manner, and assisting the producer in obtaining, maintaining, and expanding business.RESPONSIBILITIES : Responsible for managing a renewal book of businessWorks closely with Producers and other Mitchell and Abbott staff on all aspects of client service, marketing, and renewal while adhering to Mitchell & Abbott’s best practices and standard procedures.Initiate Account Planning with Producer 100 days in advance of the renewalMaintain a retention rate of 95% or higher on your Book of BusinessSet clear expectation for client and business partners by providing same day response timeIn collaboration with Producers; coordinate, support plans, discuss arising issues and create comprehensive plans for existing clientsDevelops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriateResponsible for the preparation of proposals for prospect and stewardship reviews for existing clientsManage account documentation (i.e., routine inquires,quotes, binders, statement of values, insurance contracts, endorsements, cancellations, etc.)Review client’s current coverage and exposures, loss experience and analyze risk to determine the product/service requirementsMaintain up-to-date EPIC workflow documentation and ensures workflows are followedEnsure accurate and timely servicing and billing of accountsParticipate actively in cross-sell campaigns and other initiatives as requiredActively develop an increased knowledge of related insurance products and client needsMay participate in or conduct client meetings when necessaryParticipate in training and professional development courses to enhance skills and industry knowledgeMaintain positive working relationships with clients, staff, other Mitchell & Abbott departments and officesOther duties as assignedREQUIREMENTS : 1 year of insurance experience and EPIC brokerage software preferredUniversity degree preferredR.O license requiredWorking towards C.B. designationSuperb interpersonal skills and attention to detailAbility to be a self-starter with strong written and oral communication skills as well as organizational skillsAdvanced skills in Outlook, Excel, WordMitchell & Abbott, a Navacord Partner, is actively committed to support diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. Be the first to be notified about new Commercial Lines Account Manager jobs in Hamilton, ON
Applying to Commercial Lines Account Manager @ Mitchell & Abbott Group Insurance Brokers Ltd
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