Commercial Customer Account Manager

3 weeks ago

Hamilton ON, Canada Mitchell & Abbott Group Insurance Brokers Ltd Full time

Hybrid remote work flexibility
~ 100% tuition re-imbursement for business relevant courses and training
~ We are accepting applications for experienced Commercial Account Managers who are knowledgeable expert advisors in commercial lines insurance. The successful candidate will be responsible for managing a book of business, servicing clients in a courteous and professional manner, and assisting the producer in obtaining, maintaining, and expanding business.

Responsible for managing a renewal book of business
Works closely with Producers and other Mitchell and Abbott staff on all aspects of client service, marketing, and renewal while adhering to Mitchell & Abbott’s best practices and standard procedures.
Initiate Account Planning with Producer 100 days in advance of the renewal
coordinate, support plans, discuss arising issues and create comprehensive plans for existing clients
Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Manage account documentation (i.e., routine inquires,quotes, binders, statement of values, insurance contracts, endorsements, cancellations, etc.)
Review client’s current coverage and exposures, loss experience and analyze risk to determine the product/service requirements
Ensure accurate and timely servicing and billing of accounts
Participate in training and professional development courses to enhance skills and industry knowledge
1 year of insurance experience and EPIC brokerage software preferred
~ O license required
~ Advanced skills in Outlook, Excel, Word


Mitchell & Abbott, a Navacord Partner, is actively committed to support diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities.

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