Regional Director of Operations

4 weeks ago

Montréal QC, Canada ML6 Search + Talent Advisory Full time

The Opportunity:

ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a permanent opportunity with hybrid flexibility and does require some travelling to Ontario.

What You’ll Be Doing:

• Drive all operational standards through all restaurants, through training, clear and timely direction and

clear accountabilities across 4 locations typically.

• With resources, develop standards that work within the restaurants.

• Improve service through a combined effort of procedures (service package accountability).

• Ensure quality food by executing the established kitchen, and kitchen management, systems.

• Guide management team towards an environment that is Guest - focused.

• Maintain low levels of management turnover.

• Utilize time in each restaurant to observe, listen, and provide insight for the management teams.

• Be the liaison between the restaurants and the Support Centre to ensure effective communication and

education.

• Coach and develop GMs using a Development Plan and the Competency Model.

• Develop personnel from within the organization for all levels of management.

• Create a strategic plan to ensure proper bench strength for all positions in the region.

• Provide, to the Vice President, all necessary weekly, monthly, and quarterly reporting systems that

measure each component of the P & L.

What You Need To Be Successful:

• 3- 5 years’ experience in a strong multi-unit leadership role within hospitality, restaurant or retail

environment is a must

• Post-secondary education in business or hospitality management

• Excellent people skills, including talent identification and development

• Ability and desire to develop and implement operational standards

• Strong financial acumen

• Strong coaching, teaching, influencing skills

• Proven ability to inspire people to perform their best and deliver company goals

• Ability to travel, with reliable transportation and a valid driver’s license

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