Assistante en services technologiques/ Technical Solutions Assistant

3 weeks ago

Mississauga ON, Canada IQVIA LLC Full time

Assistante en services technologiques/ Technical Solutions Assistant page is loaded Assistante en services technologiques/ Technical Solutions Assistant
Apply locations Quebec, Canada Mississauga, Ontario, Canada time type Full time posted on Posted 2 Days Ago job requisition id R1416057 Description du travail
Assure un soutien et un service rapides et de haute qualité aux clients qui possèdent des produits technologiques sous licence d'IQVIA Canada.
Examine les modèles d'utilisation des solutions clients avec la ressource interne appropriée pour garantir que les clients utilisent et tirent profit de leurs investissements avec IQVIA.
Suit les protocoles de support technologique IQVIA.
Fournit un soutien à l'équipe pour les réunions de service client sur les sites des clients.
Maîtrise des applications PC telles qu'Excel
Expérience et intérêt pour les plate-forme technologiques telles que CRM, tableaux d’analyse, etc.
Démontrer de solides compétences en matière de résolution de problèmes, d'analyse et de service à la clientèle
Vous devrez travailler directement avec des départements, des équipes, des fonctions de support et des parties prenantes d'IQVIA situés partout au Canada et à travers le monde, par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste. 
 Comme nos équipes de recrutement sont mondiales, veuillez soumettre votre CV en anglais et en français. 
Under guidance, supports the ongoing engagement and support of IQVIA Canada customers with our suite of Technology Solutions.
Ensures timely and high quality support and service to customers who have licensed IQVIA Canada technology products.
Reviews client solution usage patterns with the appropriate internal resource to ensure that customers are using and getting value out of their investments with IQVIA.
Follows IQVIA technology support protocols.
Provides support to team for client service meetings at customer sites.
Bachelor's Degree preferred
Two (2) years related work experience preferred
Proficient in PC applications such as Excel
Experience with and interest in technology platforms such as CRM, Dashboards, etc.
Demonstrate problem solving, analytical and strong customer service skills
You will be required to work directly with IQVIA departments, teams, support functions and stakeholders located across Canada and around the world therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.
As our hiring teams are global, please submit your resume in both English and French.
Nous ne pratiquons aucune discrimination fondée sur la base de tout motif de discrimination interdit applicable, y compris, mais sans s'y limiter, la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état civil ou le handicap. Des accommodements pour les candidats avec un handicap sont disponibles à toutes les étapes du processus de recrutement, sur demande. Si vous avez une déficience physique ou un handicap nécessitant un accommodement, nous vous encourageons à le divulguer lors du processus de recrutement afin qu'IQVIA puisse vous accommoder de manière appropriée.
We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.
IQVIA est l'un des principaux fournisseurs mondiaux d'analyses avancées, de solutions technologiques et de services de recherche clinique pour l'industrie des sciences de la vie. Nous tenons à repousser les limites de la science humaine et de la science des données pour avoir le plus grand impact possible - pour aider nos clients à créer un monde plus sain. Pour en savoir plus, consultez le site
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Spécialiste bilingue du soutien aux patients/ Bilingual Patient Support Specialist
locations 3 Locations time type Full time posted on Posted 2 Days Ago Analyste d’études/ Study Analyst, Real World Solutions
locations 3 Locations time type Full time posted on Posted 2 Days Ago Chef de projet des opérations de livraison - Mesures numériques (Télétravail) / Delivery Operations Project Manager – Digital Measurement (Remote)
locations Mississauga, Ontario, Canada time type Full time posted on Posted 2 Days Ago #J-18808-Ljbffr

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