Assistante en services technologiques/ Technical Solutions Assistant

4 weeks ago

Mississauga ON, Canada IQVIA LLC Full time

Assistante en services technologiques/ Technical Solutions Assistant page is loaded Assistante en services technologiques/ Technical Solutions Assistant Apply locations Quebec, Canada Mississauga, Ontario, Canada time type Full time posted on Posted 2 Days Ago job requisition id R1416057

Description du travail

Sous supervision, soutient l'engagement et le soutien continus des clients d'IQVIA Canada pour notre suite de solutions technologiques.

Responsabilités principales

  • Assure un soutien et un service rapides et de haute qualité aux clients qui possèdent des produits technologiques sous licence d'IQVIA Canada.

  • Examine les modèles d'utilisation des solutions clients avec la ressource interne appropriée pour garantir que les clients utilisent et tirent profit de leurs investissements avec IQVIA.

  • Suit les protocoles de support technologique IQVIA.

  • Rechercher, analyser et répondre aux demandes des clients qui sont de nature courante.

  • Fournit un soutien à l'équipe pour les réunions de service client sur les sites des clients.

  • Peut produire des rapports ad hoc sur demande.

  • Peut identifier les changements requis par le client qui entraîneront une facturation potentielle

Éducation / Expérience requise

  • Baccalauréat préférablement

  • Deux (2) ans d'expérience de travail connexe préférée

  • Expérience dans un rôle IQVIA et/ou expérience pharmaceutique connexe

  • Maîtrise des applications PC telles qu'Excel

  • Expérience et intérêt pour les plate-forme technologiques telles que CRM, tableaux d’analyse, etc.

  • Capacité à communiquer efficacement avec différents niveaux de l'organisation (écrit et oral)

  • Démontrer de solides compétences en matière de résolution de problèmes, d'analyse et de service à la clientèle

Vous devrez travailler directement avec des départements, des équipes, des fonctions de support et des parties prenantes d'IQVIA situés partout au Canada et à travers le monde, par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste. 

 Comme nos équipes de recrutement sont mondiales, veuillez soumettre votre CV en anglais et en français. 

Job Overview

Under guidance, supports the ongoing engagement and support of IQVIA Canada customers with our suite of Technology Solutions.

Essential Functions

  • Ensures timely and high quality support and service to customers who have licensed IQVIA Canada technology products.

  • Reviews client solution usage patterns with the appropriate internal resource to ensure that customers are using and getting value out of their investments with IQVIA.

  • Follows IQVIA technology support protocols.

  • Researches, analyzes and responds to client inquiries that are routine in nature.

  • Provides support to team for client service meetings at customer sites.

  • May produce ad-hoc reports on demand.

  • May identify customer changes required that will result in a priced change request to customer.

Qualifications

  • Bachelor's Degree preferred

  • Two (2) years related work experience preferred

  • Experience in an IQVIA role and/or pharmaceutical experience preferred

  • Proficient in PC applications such as Excel

  • Experience with and interest in technology platforms such as CRM, Dashboards, etc.

  • Ability to communicate effectively with various levels in the organization (written and oral)

  • Demonstrate problem solving, analytical and strong customer service skills

You will be required to work directly with IQVIA departments, teams, support functions and stakeholders located across Canada and around the world therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.

As our hiring teams are global, please submit your resume in both English and French.

IQVIA est fière d'être un employeur offrant l'égalité des chances et nous nous engageons à créer un environnement diversifié et inclusif. Nous ne pratiquons aucune discrimination fondée sur la base de tout motif de discrimination interdit applicable, y compris, mais sans s'y limiter, la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état civil ou le handicap. Des accommodements pour les candidats avec un handicap sont disponibles à toutes les étapes du processus de recrutement, sur demande. Si vous avez une déficience physique ou un handicap nécessitant un accommodement, nous vous encourageons à le divulguer lors du processus de recrutement afin qu'IQVIA puisse vous accommoder de manière appropriée.

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.

IQVIA est l'un des principaux fournisseurs mondiaux d'analyses avancées, de solutions technologiques et de services de recherche clinique pour l'industrie des sciences de la vie. Nous tenons à repousser les limites de la science humaine et de la science des données pour avoir le plus grand impact possible - pour aider nos clients à créer un monde plus sain. Pour en savoir plus, consultez le site

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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