Assistante en services technologiques/ Technical Solutions Assistant

Found in: Talent CA C2 - 2 weeks ago

Mississauga, Canada IQVIA Full time

Job Overview

Under guidance, supports the ongoing engagement and support of IQVIA Canada customers with our suite of Technology Solutions.

Essential Functions

Ensures timely and high quality support and service to customers who have licensed IQVIA Canada technology products.

Reviews client solution usage patterns with the appropriate internal resource to ensure that customers are using and getting value out of their investments with IQVIA.

Follows IQVIA technology support protocols.

Researches, analyzes and responds to client inquiries that are routine in nature.

Provides support to team for client service meetings at customer sites.

May produce ad-hoc reports on demand.

May identify customer changes required that will result in a priced change request to customer.

Qualifications

Bachelor's Degree preferred

Two (2) years related work experience preferred

Experience in an IQVIA role and/or pharmaceutical experience preferred

Proficient in PC applications such as Excel

Experience with and interest in technology platforms such as CRM, Dashboards, etc.

Ability to communicate effectively with various levels in the organization (written and oral)

Demonstrate problem solving, analytical and strong customer service skills

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.

Description du travail

Sous supervision, soutient l'engagement et le soutien continus des clients d'IQVIA Canada pour notre suite de solutions technologiques.

Responsabilités principales

Assure un soutien et un service rapides et de haute qualité aux clients qui possèdent des produits technologiques sous licence d'IQVIA Canada.

Examine les modèles d'utilisation des solutions clients avec la ressource interne appropriée pour garantir que les clients utilisent et tirent profit de leurs investissements avec IQVIA.

Suit les protocoles de support technologique IQVIA.

Rechercher, analyser et répondre aux demandes des clients qui sont de nature courante.

Fournit un soutien à l'équipe pour les réunions de service client sur les sites des clients.

Peut produire des rapports ad hoc sur demande.

Peut identifier les changements requis par le client qui entraîneront une facturation potentielle

Éducation / Expérience requise

Baccalauréat préférablement

Deux (2) ans d'expérience de travail connexe préférée

Expérience dans un rôle IQVIA et/ou expérience pharmaceutique connexe

Maîtrise des applications PC telles qu'Excel

Expérience et intérêt pour les plate-forme technologiques telles que CRM, tableaux d’analyse, etc.

Capacité à communiquer efficacement avec différents niveaux de l'organisation (écrit et oral)

Démontrer de solides compétences en matière de résolution de problèmes, d'analyse et de service à la clientèle

IQVIA est fière d’être un employeur garantissant l’égalité des chances, et nous nous engageons à créer un environnement diversifié et inclusif. Nous ne pratiquons aucune discrimination fondée sur la base de tout motif de discrimination interdit applicable, y compris, mais sans s’y limiter, la race, la religion, la couleur, l’origine nationale, le sexe, l’orientation sexuelle, l’âge, l’état civil ou le handicap. Des accommodements pour les candidats avec un handicap sont disponibles à toutes les étapes du processus de recrutement, sur demande. Si vous souffrez d’une déficience ou d’un handicap physique nécessitant un accommodement, nous vous encourageons à le divulguer lors du processus de recrutement afin qu’IQVIA puisse vous accommoder de manière appropriée.

IQVIA est fière d'être un employeur offrant l'égalité des chances et nous nous engageons à créer un environnement diversifié et inclusif. Nous ne pratiquons aucune discrimination fondée sur la base de tout motif de discrimination interdit applicable, y compris, mais sans s'y limiter, la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état civil ou le handicap. Des accommodements pour les candidats avec un handicap sont disponibles à toutes les étapes du processus de recrutement, sur demande. Si vous avez une déficience physique ou un handicap nécessitant un accommodement, nous vous encourageons à le divulguer lors du processus de recrutement afin qu'IQVIA puisse vous accommoder de manière appropriée.

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.

IQVIA est l'un des principaux fournisseurs mondiaux d'analyses avancées, de solutions technologiques et de services de recherche clinique pour l'industrie des sciences de la vie. Nous tenons à repousser les limites de la science humaine et de la science des données pour avoir le plus grand impact possible - pour aider nos clients à créer un monde plus sain. Pour en savoir plus, consultez le site

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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