Technical Account Advisor

2 weeks ago

Toronto ON, Canada Tundra Technical Solutions Inc. Full time

Fully Managed by Client offers comprehensive technology solutions to help businesses thrive in today's digital work environment. With extensive IT expertise and a wide range of products and services, Fully Managed by Client empowers companies to work smarter, securely, and efficiently. We attract data-driven individuals who embrace challenges and value ownership, outcomes, curiosity, iteration, and celebration.
The main responsibility of the Technology Transformation Consultant is to lead and guide the development and implementation of Information Technology initiatives. The Technology Transformation Consultant oversees the planning and execution of small and medium business IT systems to enhance cost efficiency, service quality, and business growth for clients. As a member of the clients' executive team, the Fully Managed Technology Transformation Consultant actively participates in their strategic business plan.
Collaborate with Account Managers to understand the client’s immediate and long-term objectives.
Evaluate client environments from a technical and operational level.
Identify technical and administrative risks impacting a client’s IT environment.
IT Network and Security, Compliance, Data Governance, Capacity Planning and Disaster Recovery/Business Continuity.
Align client needs with recommended solutions that account for expected growth, planned changes in operations and budgets.
Create and update multi-year IT Roadmaps for clients to allow for predictable IT spending, in service of their evolving business needs.
Optimize aspects of client IT environments to enable Service Delivery success.
Drive systemic reduction in ticket volumes and integrate into digital maturity roadmaps.
KPIs: Key performance indicators
~ Increased Revenue through adoption of IT Roadmaps and reduced churn
~% Reduction in systemic ticket volumes (IT optimization)
~ Cybersecurity Adoption Rates (Security Footprint)
~ Minimum 10 years of experience as an IT technician or Technical Sales Engineer in a wide range of technical environments;
~5+ years hands-on experience working with Azure Cloud, Microsoft 365, IT Security and/or IT Networking disciplines.
~ Experience creating compelling IT Roadmaps that effectively communicate the importance and impact of recommendations to decision makers regardless of their technical knowledge.
~ Up-to-date knowledge on current best practices in IT Security, Data Management, and Compliance.
~ Experience in delivering technical presentations to management and executive groups.
~ Customer facing experience utilizing effective communication skills while managing objections and non-technical discussions.

Up-to-date certifications in cloud computing architecture and cybersecurity.
Hands-on experience with Managed Services software tools such as remote management & monitoring (RMM), IT discovery & assessment tools, ticketing and/or CRM systems.
Experience in developing technical roadmap documentation and consultative engagements with clients to drive adoption on recommendations.

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