Customer Service Specialist

4 months ago


Richmond Hill ON, Canada Veradek Inc. Full time

The world of ecommerce has evolved immensely over the past decade and so have we. From a small startup, we have grown our product lineup and reach to become one of the largest North American outdoor lifestyle brands in our product space. Ecommerce has fueled our growth and provided us with an opportunity to provide our customers with innovative lifestyle products that are well engineered, cleanly designed and competitively priced.

This is only the beginning however – we have graduated from our startup phase and are entering out “scale-up” stage with a significant amount of runway ahead of us. As a company, we have clear and strong ambitions to further expand our product offering, delve into new markets and become a household brand name in the home space.

We are looking for an empathetic, organized and customer focused Customer Service Specialist to be a part of the growth of our company. As a young company, we support our team members’ personal growth and career ambitions with a supportive culture and diverse working space. We are looking for a candidate that is just as excited as we are about the growth of our operations and brand.


Great comprehensive benefits package including health and dental benefits.
· Answer customer emails and website messages
Maintain a positive brand image for Veradek while interacting with customers, vendors or retailers.
Update information and basic reports in Excel
Five Day Work Week 8:00 am – 4:00 pm ( Saturday - Monday are required, with the remaining two days up to the candidate)


Ability to manage a database of customer inquiries.
Superior customer service skills, displaying effective communication and timely problem solving
Knowledge of Microsoft Office Suite (Word, Excel), Quickbooks and Gorgias or related CRM software would be considered an asset.



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