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Customer Service Specialist

3 months ago

Richmond Hill, Canada Veradek Inc. Full time

About Us


The world of ecommerce has evolved immensely over the past decade and so have we. From a small startup, we have grown our product lineup and reach to become one of the largest North American outdoor lifestyle brands in our product space. Ecommerce has fueled our growth and provided us with an opportunity to provide our customers with innovative lifestyle products that are well engineered, cleanly designed and competitively priced.


This is only the beginning however – we have graduated from our startup phase and are entering out “scale-up” stage with a significant amount of runway ahead of us. As a company, we have clear and strong ambitions to further expand our product offering, delve into new markets and become a household brand name in the home space.


We are looking for an empathetic, organized and customer focused Customer Service Specialist to be a part of the growth of our company. As a young company, we support our team members’ personal growth and career ambitions with a supportive culture and diverse working space. We are looking for a candidate that is just as excited as we are about the growth of our operations and brand.



We Offer You


· Great comprehensive benefits package including health and dental benefits.

· Fantastic opportunities to grow within the company.

· Opportunities to take on unique and diverse tasks.

· An open-communication work atmosphere where your voice is heard



Some specifics…


  • Answer inbound calls and answer general questions
  • Answer customer emails and website messages
  • Investigate order concerns and find solutions that balance the needs of the business and the customer
  • Work with the e-commerce team to resolve customer issues
  • Use discretionary judgment regarding customer orders and concerns.
  • Maintain a positive brand image for Veradek while interacting with customers, vendors or retailers.
  • Provide price quotes and take customer orders
  • Update information and basic reports in Excel
  • Five Day Work Week 8:00 am – 4:00 pm (Saturday - Monday are required, with the remaining two days up to the candidate)



What you’ll bring


  • Ability to manage a database of customer inquiries.
  • Superior customer service skills, displaying effective communication and timely problem solving
  • Strong initiative and ability to work independently.
  • Strong attention to detail
  • Strong organizational skills
  • Excellent time management skills
  • Ability to negotiate and display confidence.
  • Ability to handle escalated customer concerns while remaining calm and professional.


Knowledge of Microsoft Office Suite (Word, Excel), Quickbooks and Gorgias or related CRM software would be considered an asset.