Analyst, Help Desk Support

3 weeks ago

Montréal QC, Canada CAMP Systems International, Inc. Full time

Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.


CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.


CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. CAMP is part of the Hearst Business Media portfolio.


The Technical Service Analyst is responsible for managing the Airframe, Engine, APU and Propeller templates. The TSA is responsible ensuring that the template data is in-line with the OEM manufacturer’s data. The TSA is responsible for ensuring the quality and accuracy of CAMP templates related to the manufacturer(s) assigned to them. Works closely with Director of Technical Services to support, manage, and execute routine template projects. In addition, works with Ops Analysts, Managers and Data Support Service teams to ensure any underlying issues are scanned across all templates and mitigated before it becomes a quality issue per our standard operating procedures.


The TSA will work closely with Director of Technical Services along with the Technical Service Project Manager to come up with other quality initiatives that will help audit/clean the templates to ensure data accuracy.


Manage key initiatives to achieve business unit vision and cohesion
Conduct data analysis and collaborate in the development of business systems and processes in support of core business functions
Act as a leader from start to finish with accountability for successful project delivery within the associated area of responsibility
Develop new CAMP templates, assemble all pertinent aircraft documents and publications and associate with OEM maintenance task(s)
Audit Technical Publications work product and identify quality escapes
Review and audit work performed by CAMP DSS in support of the Technical Publications Group
Recommend changes in CAMP policies/standards based on knowledge of OEM practices and other factors.
Manage clerical work being conducted by CAMP DSS resources to ensure accuracy and quality.
Ensure all assigned aircraft, engine(s) and appliance manufacturer publication revisions are implemented accurately and completely into CAMP maintenance programs per aircraft model revision standards.
for CAMP templates and aircraft.
Perform quality review of previously implemented revisions for accuracy and completeness.
Assist with training of Technical Service Analyst(s) and support personnel when necessary.


Bachelor’s Degree in business administration, Engineering, or Information Technology
~5+ years of analytical experience, with exposure to the aviation industry required .
~ Ability to extract and analyze database information ; SQL skills to work withlarge volumes of data is preferred but not mandatory
~ Strong computer skills (i.MS Word, Excel, Adobe, Access).
~ Airframe and Power plant license a plus.


CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.


CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE

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