Analytical Service Manager

4 weeks ago

Toronto, Canada Eurofins Canada Cosmetic Testing Full time
Job Description

Reporting to the Team Lead, this position is responsible for fulfilling all customer service responsibilities and coordinate stability studies to support the Cosmetics Division laboratories. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.   

OVERALL OBJECTIVES AND RESPONSIBILITIES

  • Liaise with company customers through phone, e-mail and in person;
  • Maintain superior customer relations;
  • Manage customer scheduling of projects;
  • Coordinate project tracking and client management;
  • Create new client accounts and link standard quotations from com LIMS;
  • Follow up Coupa orders;
  • Retrieve and archive C of As;
  • Registration of samples and ensuring complete sample information for lab;
  • Coordination of stability projects, including initiating studies and retain samples for lab testing
  • Invoice administration;
  • Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);
  • Creating memos;
  • Verifying information on on-going projects;
  • Handling other duties promoting the achievement of customer service and business goals including internal sales;
  • Ensure regulatory compliance;
  • Other tasks as requested by supervisor.

 


Qualifications

EDUCATION

  • High school diploma required; college or university accreditation or science background is an asset;

QUALIFICATIONS

  • Minimum of 3-5 years' customer service experience.

Additional Qualifications

  • Must speak and write English fluently;
  • Extremely high level of accuracy and strong attention to detail;
  • Must be articulate and possess excellent communication skills, both written and verbal;
  • A high level of professionalism and confidentiality is crucial to this role;
  • Professional, friendly, and courteous in all interactions, whether with customers or co-workers;
  • High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;
  • Hands-on attitude;
  • Excellent organizational skills;
  • Strong customer service skills;
  • Ability to work independently, while supporting a collaborative, team-based department;
  • Ability to multitask and remain calm under pressure in a fast-paced environment;
  • High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;
  • Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;
  • Demonstrated satisfactory work performance and attendance record;
  • Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.

Technical Skills

  • Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel)
  • Develop proficiency with eLIMS.

WORKING CONDITIONS:  This position will be working in an office environment within the lab.  Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying. 

Shift work and overtime may be required, as well as working periodic weekends and/or evenings.



Additional Information

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

NO AGENCIES, CALLS OR EMAILS PLEASE

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