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eCommerce Account Manager
3 months ago
Are you a client-centric individual with solid work experience and an understanding of eCommerce shipping logistics? If the answer is yes, this might be a great opportunity for youThe ideal candidate will combine their customer service experience and knowledge of account management to assist the client in smoothly navigating the complexities of the logistics industry.Your Role as eCommerce Account ManageAs an eCommerce Account Manager, you will become an integral part of our expanding Account Management department. Your primary responsibility will be overseeing client portfolios, which entails addressing their queries, comprehending their business requisites, and accommodating their specific demands. The ideal candidate will work in-house, ensuring seamless communication with cross-functional teams and fostering collaboration.Client Relationship Management: Build and maintain strong relationships with a portfolio of eCommerce clients. Engage with clients in person or virtually to understand their evolving needs and priorities.Strategic Planning: Develop tailored shipping strategies that align with their goals and leverage market trends and insights.Problem Solving: Respond promptly and effectively to client inquiries, concerns, and issues. Work closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.Logistics Expertise: Provide strategic guidance and recommendations to partners to optimize eCommerce shipping operations.Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure seamless execution of client initiatives and projects.Reporting: Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.Training and Support: Act as the Subject Matter Expert in educating clients on Stallion eCommerce shipping tools, platforms, and best practices.Qualifications:2 years of hands-on experience in eCommerce and the logistics industry.3 years of experience managing client relations and customer service.Fulfillment, LTL, and warehousing experience is a plus.Strong analytical skills with the ability to interpret data and make strategic recommendationsons.Excellent communication and interpersonal skills.Customer-focused mindset with a passion for delivering exceptional service.Problem-solving abilities and a proactive approach to challenges.Detail-oriented and highly organized.Additional RequirementTravel may be required for meetings, conferences, and partner visits.What does Stallion Express do?Stallion Express ( is a Toronto-based company specializing in B2B shipping solutions for online sellers. With multiple locations in Ontario, BC, and Quebec - our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day We’re a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates. 20,000+ businesses in Canada have already saved over $10,000,000 in shipping costs for over 12 million parcels with Stallion Express.What’s in it for me?We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and, most importantly, YOU. Some of the benefits we offer include:Birthday and work anniversary celebrations: Whether it's your birthday or work anniversary, we're all about celebrating youFlex Time: We offer flexible start times to accommodate your schedule and preferences. This position is based out of our headquarters in Mississauga, Ontario.Office Gym: Our exclusive office gym is available 24/7 at our head office in Mississauga. It’s not a commercial gym, but it has all the necessities—and moreCorporate Telco Discount: Benefit from our exclusive corporate discount for you and your family
