Ecommerce Account Manager

4 months ago

Mississauga, Canada Stallion Express Full time

Are you a client-centric individual with solid experience working with and understanding the fulfillment operations? If the answer is yes, this might be a great opportunity for you

**What does Stallion Express do?**

**What’s in it for me?**

We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and most importantly, YOU. Some of the benefits we offer include:

- **Birthday and work anniversary celebrations. **We love to celebrate you in whatever way we can. We promise not to make you awkwardly stand there while we sing “happy birthday” to you
- **Recognition programs. **Convert your daily or weekly peer-to-peer taco points for gift cards, trips, food, and more

**Your Role as eCommerce Account Manager**:

- **Client Relationship Management**: Develop and maintain strong relationships with a portfolio of eCommerce clients. Serve as the main point of contact, understanding their business goals, challenges, and requirements.
- **Strategic Planning**: Collaborate with clients to identify their needs and objectives. Devise tailored eCommerce strategies that align with their goals and leverage market trends and insights.
- **Problem Solving**: Address client inquiries, concerns, and issues in a prompt and effective manner. Work closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.
- **eCommerce Expertise**: Stay up-to-date with the latest trends, technologies, and best practices in the eCommerce industry. Provide strategic recommendations to clients for improving their online presence and sales performance.
- **Data Analysis**: Monitor and analyze key performance metrics to assess the effectiveness of eCommerce strategies. Translate data insights into actionable recommendations for clients to optimize their online performance.
- **Cross-functional Collaboration**: Work closely with internal teams, including Account Management, Operations, Marketing, and Customer Service, to ensure seamless execution of client initiatives and projects.
- **Reporting**: Provide regular performance reports and updates to clients, highlighting achievements, challenges, and opportunities for improvement.
- **Training and Support**: Educate clients on the use of eCommerce tools, platforms, and software. Offer guidance and support to enhance their proficiency and confidence in managing their online presence.

**Requirements and Qualifications**:

- Bachelor's Degree in Business or related field.
- A minimum of 4 years of customer service experience.
- Proven experience as an eCommerce Account Manager or in a similar role.
- In-depth understanding of eCommerce platforms, technologies, and trends.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving abilities and a proactive approach to challenges.
- Proficiency in eCommerce-related software and tools.
- Detail-oriented and highly organized.
- Previous industry experience in logistics industry is prefered

If you are a motivated and skilled eCommerce professional who thrives in a client-focused environment, we invite you to join our team as an eCommerce Account Manager. We look forward to meeting you

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 per year

**Benefits**:

- Company events
- On-site gym
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON L5T 2H7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This is an in-house role based in Mississauga, are you comfortable commuting to the office 5 days a week?

**Experience**:

- E-commerce: 2 years (required)
- Customer service: 4 years (preferred)

Work Location: In person

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