Managed Service Support Specialist
3 weeks ago
Managed Services Support Specialist
The Managed Services Support Specialist will be responsible for client support such as help desk, device lifecycle management, and mobility procurement. We will provide the tools, resources and innovative services to support you.
About us: Electrobac is a fast-growing clean-tech firm, having expanded by 430% in three years. We specialize in integrating circular economy principles for large businesses and governments, focusing on mobile device management (smartphones and tablets). Our approach extends device lifespans and offloads mobility-related queries from our clients' IT teams, a practice we call Delegated Mobility Management. Our proprietary technology delivers key advantages in data security, environmental sustainability, efficiency, and cost savings to our clients.
Our goal is to save our planet, one electronic device at a time.
Maintain accurate records of client interactions and resolutions using CRM/ERP systems.
Effective follow-up and timely resolution of technical troubleshooting tickets.
Collaborate with internal teams, vendors, and clients to ensure seamless delivery.
Bilingualism (French and English).
~3+ years managing mobility requests, with expertise in Help Desk, TEM managed services, customer service, and enterprise telecom.
~ Skilled in fast-paced environments, providing exceptional customer service consistently.
~ Experience with large corporate organizations, SaaS, managing/optimizing telecom expenses, and ticketing software (e.g., Zendesk, ServiceNow, Remedy).
Flexible and hybrid remote work policy
Spécialiste support des services gérés
Le rôle sera responsable du support client tel que le service d'assistance, la gestion du cycle de vie des appareils et l'approvisionnement en mobilité. Nous fournirons les outils, les ressources et les services innovants pour vous soutenir.
À propos de nous : Electrobac est une entreprise de clean-tech en pleine expansion, ayant connu une croissance de 430 % en trois ans. Nous nous spécialisons dans l'intégration des principes de l'économie circulaire pour les grandes entreprises et les gouvernements, en mettant l'accent sur la gestion des dispositifs mobiles (smartphones et tablettes). Notre approche permet de prolonger la durée de vie des appareils et de décharger les équipes informatiques de nos clients des requêtes liées à la mobilité, une pratique que nous appelons la Gestion Déléguée de la Mobilité. Notre technologie propriétaire offre des avantages clés en termes de sécurité des données, de durabilité environnementale, d'efficacité et d'économies de coûts pour nos clients.
Notre objectif est de sauver notre planète, un appareil électronique à la fois.
Tenir des dossiers précis des interactions avec les clients et des résolutions en utilisant des systèmes CRM/ERP.
Assurer un suivi efficace et une résolution rapide des tickets de dépannage technique.
Collaborer avec les équipes internes, les fournisseurs et les clients pour garantir une livraison sans faille.
Bilingue (Français et Anglais)
Minimum 3 années de gestion de demandes de mobilité, expertise en assistance technique, services gérés TEM, service client et télécommunications d'entreprise..
Compétent dans des environnements dynamiques, offrant un service client exceptionnel.
Expérience avec de grandes organisations corporatives, SaaS, gestion/optimisation des dépenses de télécommunications et logiciels de gestion des tickets (ex. : Zendesk, ServiceNow, Remedy).
Politique de travail à distance flexible et hybride
Un ensemble complet d'avantages sociaux, d'assurances et d'un programme de REER.
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