IT Service Desk Specialist, It

3 weeks ago

Montréal, Canada First National Financial Full time

We are hiring an IT Service Desk Specialist, IT
**The Role**: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
**Reporting To**: Supervisor, IT Service Desk
**Full-Time/Part
- Time**: Full-time
**Posting Date**: April 16, 2024
**Closing Date**: April 30, 2024
**Hours of Work**: 8:30 a.m. - 5:00 p.m.
**Grade**: 4.4
**Office Location**: Downtown Montreal Great location Steps away from the main public transit station

**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**What you will do**:

- Providing in person and over the phone support to on site and remote employees
- Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
- Timely account creation, and set up of new hires
- Creating and updating technical documentation
- Data backup administration (Intel and AS400 servers)
- Image and deploy desktop and virtual PC’s software
- Diagnose and repair PC’s from the component level
- Administer and maintain Print server and Print tracking software
- Work with the network administration team, development teams and to help implement new technology
- Provide hardware support for HP printers Kodak scanners
- Mobile device management
- Call Center support
- Adhere to policies/procedures to ensure AML requirements are met, when applicable

**The Requirements Needed**:

- Excellent analytical, problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- Phone system administration experience
- Shell scripting (nice to have but not required)
- Adapt knowledge of Microsoft domain tools and software
- College Diploma in related field or 3+ years desktop/laptop support experience
- In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment

**The team you will join**:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
At First National, It’s in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners and the community. Our nature defines who we are and guides every decision we make.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNUWQC

  • Service Desk

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Service Desk** **Toronto, ON (hybrid)** **Long Term** **Role and Responsibilities**: Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624

  • Service Desk

    4 weeks ago

    Montréal, Canada Atlantis IT group Full time

    **Service Desk** **Toronto, ON Montreal, QC** **Long Term** **Role and Responsibilities**: Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624

  • Service Desk Agent

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Service Desk Agent** **Montreal QC - **French** **Long Term(onsite)** **Role and Responsibilities

  • Service Desk Executive

    2 weeks ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Service Desk Executive** **Location: Montreal QC - FRENCH** **Duration - Long Term(onsite)** **Role and Responsibilities** a: Service Now b: Air Watch c: Hardware related certifications (PC, Laptop repair etc.) d: Uber Agent If any certifications completed, please submit. Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624

  • Service Desk Agent/ Sme

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Job Title: Service Desk** **Location: Montreal, QC (Onsite)** **Duration: Long Term** **Role and Responsibilities**: Thanks & regards, Jack **Apptoza Inc.** Phone: (678)-869-5418 Ext 5003

  • Service Desk Agent/ Sme

    2 weeks ago

    Montréal, Canada Atlantis IT group Full time

    Hello, Hope you are doing great !! Please let me know your interest along with your updated resume and details **Job Title: Service Desk/Desktop Support** **Location: Montreal, QC (Onsite)** **Duration: Long Term Contract** **Role and Responsibilities**: Best Regards, Simon(Jay), **Apptoza Inc.** **Phone**:678-373-3991, Mobile:7477553250(Text...

  • Service Desk Agent- Bilingual

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Job Title: Service Desk/Desktop Support** **Location: Montreal, QC (Onsite)** **Duration: Long Term Contract** **Need French** **Role and Responsibilities**: **Thanks&Regards** **PAUL.CH** Apptoza Inc. Phone:6783872910 Ext 2910

  • Service Desk Agent- Bilingual @ Montreal

    1 week ago

    Montréal, Canada Atlantis IT group Full time

    **Service Desk Agent - Bilingual** **Montreal, Canada** **Experience-** **4-6 Years** **Duration - Long Term** **Must-Have** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Ability to provide technical support over the phone** Hands on Experience on resolving customer issues related to the infrastructure **Assist with support of...

  • Service Desk Agent- Bilingual

    1 week ago

    Montréal, Canada Atlantis IT group Full time

    **Service Desk Agent - Bilingual** **Montreal, Canada** **Experience-** **4-6 Years** **Duration - Long Term** **Must-Have** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Ability to provide technical support over the phone** Hands on Experience on resolving customer issues related to the infrastructure **Assist with support of...

  • Service Desk Agent- Bilingual

    6 days ago

    Montréal, Canada Atlantis IT group Full time

    **Service Desk Agent - Bilingual** **Montreal, Canada** **Experience-** **4-6 Years** **Duration - Long Term** **Must-Have** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Ability to provide technical support over the phone** Hands on Experience on resolving customer issues related to the infrastructure **Assist with support of...

  • IT Service Desk Specialist, It!

    7 days ago

    Montréal, Canada First National Financial Full time

    We are hiring an IT Service Desk Specialist, IT! **The Role**: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests. **Reporting To**: Supervisor, IT Service Desk **Full-Time/Part -...

  • Tcs -desktop Support / Service Desk (French &

    4 days ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support (English and French)** **Location: Cote Vertu Ouest, Dorval, Quebec (Onsite)** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Expertise on windows 7/ 10 administrations** **Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues** **Knowledge on PC and...

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Desktop Support - French** **Location: montreal** **Duration - Long Term** **Roles and Responsibility** **1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **2. Expertise on windows 7/ 10 administrations** **3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues** **4....

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role**:Desktop Support - French** **Location**:montreal** **Duration - Long Term*** **Roles and Responsibility** 1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI) 2. Expertise on windows 7/ 10 administrations 3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues 4. Knowledge...

  • Desktop Support

    1 month ago

    Montréal, Canada Atlantis IT group Full time

    **Role**:Desktop Support - French** **Location**:montreal** **Duration - Long Term** **Roles and Responsibility** 1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI) 2. Expertise on windows 7/ 10 administrations 3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues 4. Knowledge...

  • Service Desk Analyst

    1 week ago

    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Pos (Point of Service) Specialist Technician

    4 weeks ago

    Montréal, Canada FED IT CA Full time

    **Fed IT, a recruitment firm specializing in recruitment for IT professions, We operate on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. We cover open positions in IT, development, decision-making and infrastructure. We are currently looking for a POS Specialist...

  • Consultant] [service Desk Analyst, IT Support]

    2 weeks ago

    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Service Desk Specialist

    1 week ago

    montréal, Canada Experience AI Solutions Full time

    Service Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, award winning, socially responsible company with an operational...

  • Service Desk Specialist

    1 week ago

    Montréal, Canada Experience AI Solutions Full time

    Service Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award winning, socially responsible company with an operational presence in...