Support Specialist

3 weeks ago

Montréal QC, Canada Lightspeed Full time

Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.

️Important: This role requires working US hours since it's mainly directed at supporting our clients in North America.

Our support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone's passions, and help guide our colleagues to do the best work of their lives. Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Liaise with team leaders to best handle day to day situations to better customer experiences
About You 1-2 years of customer service experience
Excellent verbal and written communication skills in both English and French
Ability to handle multiple outbound telephone calls
Effective telephone communication skills, with the ability to conveying a customer-focused attitude
Capable of managing multiple internal chats
Openness to be working weekends and holidays
You have a passion for creating great customer experiences
Amazing if you have Computer hardware and networking experience
Flexible Working policy (Office, Hybrid, Remote)
Company pension program
Private medical insurance
Mental health online platform and counseling & coaching services
Language classes & LinkedIn Learning license
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

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