Stage - Business analyst projet H/F

3 weeks ago

Waterloo ON, Canada Equitable Life of Canada Full time

Business Analyst, Intermediate - Contact Centre
it's about being part of a workplace that helps you grow and reach your full potential. Position Title: Business Analyst, Intermediate - Contact Centre
Reports To: Manager, EQ Contact Centre
Individual Operations Management Term: Permanent Full-Time
You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
We are looking to add a Business Analyst, Intermediate to our Individual Contact Centre.
The Business Analyst, Intermediate will be identifying business needs and solving problems to help the business meet its goals and objectives. This can be accomplished by researching, assessing, and documenting business needs. The Intermediate Business Analyst will understand how work is currently being conducted, and through analysis, determine solutions to the issues. The solution could include training, a process change, modifications to business rules, modifications to or implementation of new technology or a combination of the four. The quality of the Intermediate Business Analyst’s assessment contributes to the on time, on budget success of a project by accurately capturing the requirements and scope.
Recommends business solutions that satisfy sponsor/stakeholder needs with focus on process improvement opportunities
Analysis on call drivers into the Contact Centre including recommendations on how to mitigate or eliminate calls
Attend project/initiative meetings, either IT or Operational focused, on behalf of the CC to identify any impacts to the CC.
Work with the Individual Project and Training team to ensure proper documentation and tools are provided to the CSR’s
Assess training needs for all projects and initiatives along with Training team
Recommends business solutions with a focus on process improvement
Act as sole BA on medium to large projects
Consults and coordinates with stakeholders to design and map business processes and procedures
Leads Business Requirement sessions and identifies, tracks and escalates issues for resolution
Creates or assists others in the writing of user documentation, instructions and procedures
Identify and escalate project risks and issues
Works in partnership with Quality Assurance Analysts to ensure test strategy mitigates business risk
Strong organization skills and well-developed project management skills
Thorough knowledge and understanding of analysis and productivity improvement methodologies
3-5 years experience as a Business Analyst on medium to large projects
Post secondary degree or equivalent combination of education and work experience
Problem Solving: identifies optimal solutions based on the analysis of causes
Knowledge of the various stages of the business analysis process, including business requirements, data mapping, screen design, workflows, etc.
Solid self-management and time management skills
In-depth understanding of technical support for system updates & queries
Ability to consider both sides when making decisions (corporate/client) and anticipate potential outcomes (positive/negative)
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company’s pension program with employer matching

  • Business Analyst

    2 weeks ago

    Richmond Hill, ON, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are currently recruiting for a Bilingual Business Analyst to join our team located in Richmond Hill, Ontario. On-going...

  • Statistical Analyst

    2 weeks ago

    Waterloo, ON, Canada BeOptimized SRL Full time

    ... Waterloo putting yourself in dynamic and challenging environment within the clinical trials management area! ... Statistical Analyst & Programmer. Practice Stat ... Enable life data science boosters · Reach the next ... Waterloo . Alternant(e) RH H/F. Hybrid Remote · Data ... Statistical Analyst & Programmer. Hybrid Remote ... Keyrus...

  • STAGE - Data Analyste Performance - F/H

    2 weeks ago

    Windsor, ON, Canada Green Shield Canada (GSC) Full time

    ENROLMENT ANALYST, ADMINISTRATION SOLUTIONS - CONTRACT (HYBRID) When it comes to health, we’re always looking for waysto push for better. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place. We’re noble challengers, purposefully building a betterway and we need the best people to help us...

  • STAGE - Data Analyste Performance - F/H

    3 weeks ago

    Ottawa, ON, Canada Telesat Corp. Full time

    Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown...

  • Stage : STAGE DATA QUALITY ANALYSTE (H/F)

    1 week ago

    Kitchener, ON, Canada Intellijoint Surgical Inc. Full time

    Contribute towards safe and effective products at a fast-growing medical technology company! Type of Position: Full Time Kitchener HQ – In office presence required 3-days per week Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. We are seeking a ...

  • Statistical Analyst

    2 weeks ago

    Waterloo, Canada BeOptimized SRL Full time

    ... Waterloo putting yourself in dynamic and challenging environment within the clinical trials management area! ... Statistical Analyst & Programmer. Practice Stat ... Enable life data science boosters · Reach the next ... Waterloo. Alternant(e) RH H/F. Hybrid Remote · Data ... Statistical Analyst & Programmer. Hybrid Remote ... Keyrus Life...

  • Statistical Analyst

    2 weeks ago

    Waterloo, Canada BeOptimized SRL Full time

    ... Waterloo putting yourself in dynamic and challenging environment within the clinical trials management area! ... Statistical Analyst & Programmer. Practice Stat ... Enable life data science boosters · Reach the next ... Waterloo. Alternant(e) RH H/F. Hybrid Remote · Data ... Statistical Analyst & Programmer. Hybrid Remote ... Keyrus Life...

  • Statistical Analyst

    2 weeks ago

    Waterloo, Canada BeOptimized SRL Full time

    ... Waterloo putting yourself in dynamic and challenging environment within the clinical trials management area! ... Statistical Analyst & Programmer. Practice Stat ... Enable life data science boosters · Reach the next ... Waterloo. Alternant(e) RH H/F. Hybrid Remote · Data ... Statistical Analyst & Programmer. Hybrid Remote ... Keyrus Life...

  • Statistical Analyst

    27 minutes ago

    Waterloo, Canada BeOptimized SRL Full time

    ... Waterloo putting yourself in dynamic and challenging environment within the clinical trials management area! ... Statistical Analyst & Programmer. Practice Stat ... Enable life data science boosters · Reach the next ... Waterloo. Alternant(e) RH H/F. Hybrid Remote · Data ... Statistical Analyst & Programmer. Hybrid Remote ... Keyrus Life...

  • Stage IT Consultant, H/F

    2 weeks ago

    Mississauga, ON, Canada TalentWorld Full time

    TalentWorld is currently seeking a seasoned Principal Consultant to spearhead an ERP migration project for our esteemed client. The successful candidate will serve as the lead technology expert, overseeing the transition from legacy Oracle ERP system to a new, cutting-edge ERP solution. This pivotal role entails close collaboration with IT and Business...

  • Stage : STAGE DATA QUALITY ANALYSTE (H/F)

    3 weeks ago

    Newmarket, ON, Canada Southlake Regional Health Centre Full time

    Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and...

  • Analyste asset management

    2 weeks ago

    Ottawa, ON, Canada CANARIE Full time

    Our programs equip researchers, students, and startups in Canada to excel on the global stage. Together with our 13 provincial and territorial partners, we form Canada’s National Research and Education Network (NREN). This ultra-high-speed network connects Canada’s researchers, educators, and innovators to each other and to global data, technology,...

  • Analyste développeur

    4 weeks ago

    Aurora, ON, Canada Bskinternationale Full time

    Developpeur backend et analyste devOps Senior H/F BSK Internationale est une start-up qui travaille en tant que partenaire technique avec des entreprises nationales et internationales à travers le monde (Canada, Europe, etc...). Nous offrons des services de développement de logiciels externalisés grâce à nos centres de développement situés en...

  • Human Resources Business Partner

    6 days ago

    Hamilton, ON, Canada Accor Hotels Full time

    Chacun d'entre nous, avec sa personnalité, maîtrise l'art d'accueillir, de mettre en lien et de servir les autres. Nous recherchons notre HRBP en charge de plusieurs directions corporate: ~300 personnes dans le monde, dont 150 basé en France. Au cœur de la Direction Talent & Culture (Ressource Humaines) , vous êtes attendu pour faire vivre la...

  • Human Resources Business Partner

    6 days ago

    Hamilton, ON, Canada Accor Hotels Full time

    Description du poste Chez Accor, nous sommes tous des Heartists . Nous sommes enthousiastes et experts dans notre domaine. Chacun d'entre nous, avec sa personnalité, maîtrise l'art d'accueillir, de mettre en lien et de servir les autres. Nous sommes passionnés par les gens et attentifs au monde qui nous entoure, c'est notre côté...

  • Business Analyst

    3 weeks ago

    Richmond Hill, ON, Canada Onico Solutions Full time

    As the Senior Agile Business Analyst (BA) you will serve as the facilitator between the Business and IT in truly understanding the business’s needs and playing a key role in the overall management and success of a project through the entire project lifecycle. Using proven methods and tools, you will lead the planning, eliciting, analyzing, validating and...

  • Business Analyst

    3 weeks ago

    Toronto, ON, Canada Nexus Systems Group Inc. Full time

    Business Analyst- Capital Markets x 2 Typical Day in the role: • Soliciting and writing business requirements in response to the regulation • Executing and creating test cases • Defining business solutions for the requirements • Building controls around the solution (process, database solution) • Reading rules and understanding business...

  • Stage : JUNIOR CONTROLLER (H/F)

    3 weeks ago

    Brampton, ON, Canada Macdonald, Dettwiler And Associates Corporation Full time

    Serving the world from our Canadian home and our global offices, MDA is an international space mission partner and robotics & space operations, satellite systems and geo-intelligence pioneer with a 50-year story of firsts on and above the Earth. Today, we are leading the charge towards viable Moon colonies, enhanced Earth observation, communication in a...

  • STAGE - Data Analyste Performance - F/H

    5 days ago

    Toronto, ON, Canada Sun Life Financial Full time

    Student, Conferencing Analyst (Fall 2024 - Summer 2025) page is loaded Student, Conferencing Analyst (Fall 2024 - Summer 2025) Apply locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00094751 Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in...

  • Stage Business Developer Brand content

    3 weeks ago

    Toronto, ON, Canada People Corporation Full time

    At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. We offer customized solutions designed to fit the unique needs of businesses and their At People Corporation we are committed to helping businesses succeed. We are a national provider of...