Learning & Development Manager

2 weeks ago

Montréal QC, Canada Accor Hotels Full time

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

  • Training Needs Analysis: Conduct a comprehensive assessment of the training needs for various departments in the preopening and post opening stage.
  • Training Program Development: Design and develop training programs that cater to the specific needs of different departments, including Front Desk, Housekeeping, Food and Beverage, Sales, and other relevant areas. These programs should cover essential skills, job-specific knowledge, and the hotel's service culture.
  • Preopening Team Training: Organize and facilitate preopening training sessions for all new hires. These sessions should encompass onboarding, hotel orientation, brand standards, safety procedures, and customer service training.
  • Standard Operating Procedures (SOPs): Develop and maintain standard operating procedures for various roles in collaboration with department heads and managers. Ensure that all training materials are aligned with the hotel's policies and procedures.
  • Employee Induction: Conduct orientation sessions for new employees to introduce them to the hotel's mission, vision, values, and organizational culture. Familiarize them with the hotel's history, brand positioning, and the importance of their roles in achieving the hotel's success.
  • Performance Evaluation: Implement a system to assess the effectiveness of training programs. Regularly review and refine training modules based on feedback, performance data, and evolving industry trends.
  • Team Building Activities: Organize team-building exercises and workshops to foster a positive and collaborative work environment.
  • Cross-Training Initiatives: Identify opportunities for cross-training employees to enhance their skillsets and promote flexibility within the hotel's workforce.
  • Compliance and Regulations: Stay up-to-date with relevant industry regulations and ensure that training programs comply with legal requirements and safety standards.
Qualifications
  • Experience: Prior experience in Learning and Development in preopening hotels or prelaunch projects is a significant advantage.
  • Training Expertise: Strong knowledge of training methodologies, instructional design, and adult learning principles. Experience in creating and implementing engaging and effective training materials.
  • Communication Skills: Excellent verbal and written communication skills. The ability to articulate ideas clearly and present training materials in a compelling manner.
  • Leadership: Demonstrated ability to lead and motivate teams, especially during the preopening phase when building a cohesive team is critical.
  • Adaptability: A flexible and adaptable approach to work, as preopening hotels can be dynamic environments with changing priorities.
  • Organization: Strong organizational skills to manage multiple training programs, deadlines, and resources effectively.
  • Problem-solving: A creative problem-solving mindset to address unique challenges that may arise during the preopening phase.

Meet Claudia, the human resources director

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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