Manager - Responsable de service

Found in: Jooble CA O C2 - 7 days ago


Toronto ON, Canada Live Assets Full time

Live Assets | IT Staffing Solutions is hiring a Client Relationship and Service Manager for our client. The Client Relationship and Service Manager will be required to facilitate the successful deployment of Newport to new clients and maintain ongoing high-level real-time coverage, which will be key to building and maintaining successful relationships with our clients
You will be responsible for the project management and deployment ITS offerings, working closely with internal product and development teams to ensure a comprehensive and complete delivery within required timelines.
You will be responsible for providing comprehensive ongoing product coverage to ITS clients based in the Americas region, but will be expected to organize and communicate effectively with ITS personnel in other regions to ensure seamless global support is made available.
You will be required to respond quickly and manage communications with clients on sensitive issues, in some cases within timescales prescribed by specific SLAs.
You will need to be familiar with all aspects of Newport and its supporting infrastructure and ensure your knowledge is maintained as the product evolves. You will be expected to have a strong understanding of the workflows employed by your clients and ensure they receive a consistent level of service when you are unavailable.
Experienced in Financial Technology services with BuySide EMS/OMS or Sellside OMS offerings, electronic execution services, or institutional sales and trading
Experienced in managing the coordination and deployment of software offering to clients, building and servicing client relationships
Creative and willing to investigate avenues to solve complex or interlaced problems
Solid numerical skills and experience of highly demanding people in difficult situations.
Background in desktop UI software or FIX protocol.
Good Experience in Excel, Word and PowerPoint
Experience with Bloomberg, Salesforce, Confluence and Jira is plus.
Live Assetsis a boutique IT Staffing/Recruiting firm specializing exclusively in building IT teams of excellence for the Information Technology sector.
We have a diverse number of clients and industries and focus on both full-time and contract I.


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