Operations Coordinator

2 weeks ago

Brampton ON, Canada Metro Supply Chain Full time

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
Responsible for overseeing and planning loadouts, communicating with drivers, customers (internal and external), dispatch, and assisting with deliveries and escalations. Work within a Team of Supervisors to support the Delivery Teams and Dispatch as needed and analyze, report, present, and continuously work towards improving all driver's KPI metrics and performance. Shift: Tuesday to Saturday
Oversee loadouts of multiple sites, ensuring relevant information and performance metrics are shared with Delivery Teams and internally with Team
Confirm proper packing, counting, inspecting, loading, and securing procedures are followed while managing workload and that all production meets or exceeds the Client’s quality standards
Perform and document stand-up briefs, deliver associate training and timely feedback, and perform floor audits and vehicle inspections
participate in the performance management process of your Team; Collaborate and participate in various KPI-related projects with our Customers and Delivery Partners on a regional or national basis
Investigate and respond promptly to missing or damaged items, claims, customer escalations, and calls from Drivers, Helpers, Dispatchers, Team members, and Brokers
Follow up with Drivers on their deliveries, proof of deliveries, and service deviation forms, ensuring Drivers abide by customer-selected time windows and service level requirements
Bill routes in company software and tools as per Delivery Partner (DP) contracts
Support in training and up-skilling new associates
Schedule the labour requirements for the next day and coordinate amongst the team to ensure production goals get met within the budgeted cost structure and labour requirements
Time management skills and the ability to delegate
Proficient in Microsoft Office and data entry software
Adequate knowledge of warehouse data systems
Able to conduct effective dock meetings with all delivery personal & motivate performance
Providing feedback on group and individual performance to management according to standard operating procedures
Participating in the hiring, evaluating, training, restructuring, and occasional termination of contracts
Experience with home delivery claims
Experience with road and performance audits
Managing Through Change
Planning & Results Orientation
Business & Financial Savvy
Preferably a college diploma in business management with focus in logistics management or the equivalent in experience

Work in a healthy and safe manner following Metro’s policies, procedures
Does not put other workers at risk by your actions
Medical, dental, and vision coverage for you and your family
Life and disability insurance
A Retirement Savings Program with a company match
Company sponsored social events
Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
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