Coordinator, Parks Business Operations

3 weeks ago


Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Coordinator, Parks Business Operations

**DEPARTMENT**:Community Services

**POSTING NUMBER**:105880

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 12-months

**HOURS OF WORK**:40 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of Williams Parkway Operations Center

**SALARY GRADE**:5

**HIRING SALARY RANGE**:$84,403.00 - $94,954.00 per annum

**MAXIMUM OF SALARY RANGE**:$105,504.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:February 5, 2024

**CLOSING DATE**:February 16, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Director, Parks Maintenance & Forestry, the Coordinator will provide business process support services to the Parks Division. The Coordinator is responsible for managing the day-to-day operations of Parks systems and developing a long term strategy to ensure continuous service level improvement. The Coordinator is responsible for market scans, recommending and implementing best practices on the Division’s processes that supports internal and external stakeholders, including residents, City of Brampton Council and front line staff. Update and maintain webpage content for the Parks division. This role will also be the project manager of systems that support the division’s customer service experience and all other related operating systems. The Coordinator will provide consultation, recommendations, reporting and training support to the team, business units, and the Parks Management Team for various operational systems on an ongoing basis.

**Supervision, Leadership and Staff Development**
- Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs
- Ensure confidentiality of all matters discussed pertaining to the Parks Management team
- Develop strategy to ensure quality assurance, including work plans, milestones, metrics, and targets
- Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines
- Evaluate training needs for the team and Parks division, and manage execution of staff trainings, orientations and meetings relating to business operations
- Ensure current self-knowledge of technical skills for staff development

**Customer Service**
- Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquiries and successes
- Lead the process of monitoring and providing routine reporting on sensitive customer service request while exercising tact and confidentially in a timely manner
- Act as a City of Brampton representative on external committees, associations, and working groups to gather information, discuss emerging trends, best practices and challenges, and to develop partnerships
- Develop a strong working relationship with key internal customers and organize and direct effective project team for the successful delivery of strategic projects and City initiatives
- Build, maintain and support cross-functional departments relationship with management staff to ensure a thorough understanding of operational needs of all stakeholders
- Escalate complex issues to appropriate level for resolution

**Operation Support**
- Manage, facilitate and lead strategic projects and initiatives to support and advance the departmental plans and projects to maintain a high standard of project delivery
- Identify factors which may impact strategies and develop, facilitate and ensure the implementation of new processes for continuous service level improvements are implemented
- Provide expert advice and guidance on the identification of process issues, improvement and sustainment of optimized business processes
- Empower staff with the required system knowledge throughout the Parks division
- Identify performance, efficiency and innovation improvements on behalf of client groups
- Lead analysis (data, performance measures, goals and objectives) and provide facilitation with organizational leaders in reviewing existing business practices and processes
- Manage internal business requirements engagements within the Parks division to determine user requirements, system restraints, and processes maps (current, optimized and future state)
- Conduct regular market scans to identify and evaluate alternative systems and processes to improve customer experience and staff efficiency, with impact analysis
- Support the research, development and maintenance of various webpages for the Parks division by providing relevant operational and project updates, in collaboration with Strategic Communications
- Develop a long term strategy for Parks systems and processes focusing on continuous service level improvement

**Corporate Contribution**
- Participate in business and other reviews to improve service delivery and integration of the development goal



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