Analyste Support
1 week ago
Responsabilités:
Assurer le support de niveau 3 sur des domaines variés (infrastructure, configuration, applicatif).
Gérer de bout en bout la consommation des services GIA (services et applications).
Identifier les dépendances et requis opérationnels pour garantir des livraisons et déploiements de qualité, sans impact.
Vulgariser, schématiser et documenter des concepts technologiques et d’affaires, incluant la rédaction de documentation, processus, et diagrammes.
Contribuer à l’amélioration continue des pratiques d’analyse.
Prérequis :
Baccalauréat en informatique ou dans un domaine connexe.
Environ 5 ans d’expérience professionnelle pertinente en analyse de projets TI et/ou cybersécurité.
Maîtriser les concepts et processus liés à la Gestion des Identités et des Accès (GIA) .
Avoir une expérience pratique avec l’outil Identity IQ de SailPoint ou un outil équivalent.
Excellentes capacités de communication écrite et verbale .
Sens marqué de la satisfaction client et aptitude naturelle à collaborer.
Compétences démontrées en analyse, synthèse, et vulgarisation .
Connaissance obligatoire en gestion des identités et des accès (IAM) .
Connaissance appréciée des concepts et outils : Authentification, Autorisation, SSO, MFA, PAM .
Expérience en méthodologie Agile/SAFe (un atout).
Maîtrise du français et de l'anglais .
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