Technical Support Analyst — IT analyst

1 week ago


Montréal QC, Canada Synechron Full time

Nous sommes Synechron est un cabinet de conseil leader mondial en transformation numérique, axé sur les services financiers et les organisations technologiques. Nos spécialités incluent l'intelligence artificielle de bout en bout, le conseil, le numérique, le cloud & DevOps, les données et l'ingénierie logicielle. Synechron est à la recherche d'un Analyste de Support à la Production. Nos clients comprennent les titres à revenu fixe, les actions, les matières premières, la banque d'investissement, la recherche et les marchés des capitaux mondiaux

Gérer les services de gestion de production, y compris le support aux utilisateurs finaux, la surveillance des systèmes, la gestion des incidents, des problèmes, des installations et des événements
Diagnostiquer et résoudre les problèmes d'application pour garantir des performances et une convivialité optimales
Interagir avec les clients et d'autres équipes technologiques pour fournir une gouvernance et un contrôle autour de l'environnement de production
coordonner les communications au sein d'un environnement de salle de négociation
Agir comme point d'escalade/communication principal entre les équipes de développement d'applications et les unités commerciales

Baccalauréat en informatique, en ingénierie informatique ou dans un domaine technologique connexe
Minimum de 1 à 3 ans d'expérience pratique en support de production ou dans un rôle similaire
Connaissance des pratiques de développement Agile est un must.
Doit avoir une expérience pratique en PL/SQL, Shell Scripting, Python, Perl
Connaissance de MongoDB, des bases de données NoSQL, des outils d'alerte, des outils de surveillance, des services de billetterie
Connaissance experte de SQL Server, Sybase et DB2
Connaissance des outils de planification tels qu'AutoSys, Crontab, Control-M.
Une organisation multinationale avec 58 bureaux dans 21 pays et la possibilité de travailler à l'étranger
~Un régime d'assurance complet comprenant : assurance médicale, dentaire, visuelle, assurance vie et invalidité de longue durée
~ Une politique hybride flexible pour s'adapter à votre emploi du temps
~ DÉCLARATION DE DIVERSITÉ ET D'INCLUSION DE SYNECHRON
La diversité et l'inclusion sont fondamentales pour notre culture, et Synechron est fier d'être un lieu de travail égalitaire et un employeur pratiquant l'action positive. Notre initiative de diversité, d'équité et d'inclusion (DEI) «‘Synclusive’» s'engage à favoriser une culture inclusive - promouvoir l'égalité, la diversité et un environnement respectueux envers tous. Nous encourageons les candidats de divers horizons, qu'il s'agisse de race, d'origine ethnique, de religion, d'âge, de statut matrimonial, de genre, d'orientation sexuelle ou de handicap, à postuler. Nous autonomisons notre main-d'œuvre mondiale en proposant des arrangements de travail flexibles, du mentorat, une mobilité interne, des programmes d'apprentissage et de développement, et bien plus encore.
Toutes les décisions d'emploi chez Synechron sont basées sur les besoins de l'entreprise, les exigences du poste et les qualifications individuelles, sans tenir compte du genre, de l'identité de genre, de l'orientation sexuelle, de la race, de l'origine ethnique, du handicap ou du statut de vétéran du candidat, ou de toute autre caractéristique protégée par la loi.

Synechron is a leading global digital transformation consulting firm focused on financial services and technology organizations. Our specialties include end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering. Synechron is looking for a Production Analyst Support Analyst. Handle production management services including end user support, systems monitoring, incident, problem, plant and event management
Diagnose and resolve application issues to ensure optimal performance and usability
Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact
Provide root cause analysis with recommendations for improvements
Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solution
Interface with clients and other technology teams to provide governance and control around the production environment
Bachelor in Computer Science, Computer Engineering or related technology field
Minimum of 1-3 years practical experience in Production support or similar role.
Knowledge in Agile development practices is a must
Must be hands-on in PL/SQL, Shell Scripting, Python, Perl
Knowledge of MongoDB, NoSQL DB, Alerting tools, Monitoring tools, Ticketing service
Expert level knowledge in SQL server, Sybase and DB2
Knowledge in scheduling tools such as AutoSys, Crontab, Control-M
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability
~ Flexible hybrid policy to fit your schedule
~ SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more


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