Auto Part Sales and Customer Service

2 weeks ago

Toronto ON, Canada Joe Johnson Equipment Toronto Full time

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a proud subsidiary of Federal Signal Corporation.
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Parts & Service Support Representative
Shop, Road, Office, Customer Premises
Full-time
Permanent
Monday-Friday
The Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.
Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
Employer Matching Retirement Savings Plan
Equipment Supplied: Company vehicle, Laptop, Cell Phone, Fuel Card
Strong sales and customer service skills
Strong understanding of sales processes
Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
Valid driver’s license with a clean driver’s abstract
3+ years’ experience in a Customer Service Representative role or a related position
Experience using MS Office Suite, with a focus on Microsoft Word and Excel
Experience using a Customer Relationship Management (CRM) software
Experience analyzing current sales and forecasting future sales
Experience developing sales strategies
Previous exposure to a heavy equipment work environment is preferred
Service existing accounts and ensure effective and continuous customer communication/ interaction
Prepare quotations for customers, follow up on sales and process orders
Support credit control by tracking and collecting customer receivables
Acquire and update customer information to ensure up to date customer database
Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
Produce territory analysis reports on applicable market
Log all calls and communications with customers to allow for seamless customer support
Proactively seek opportunities for new sales growth
Increase year over year part sales growth, parts gross margin and diversification in product and customer base
Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Exceptional best-in-class products and service offerings for our customers
Educational Scholarship Program
Employee & Family Assistance Program (EAP)

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