Auto Parts Advisor

5 months ago

Toronto, Canada Gyro Group Full time

With growth comes new job opportunities, Gyro Auto Group is looking for passionate people who are looking to grow with a busy service team.

A parts advisor at a dealership plays a crucial role in managing the inventory and distribution of automotive parts. The parts advisor also supports the dealership's sales and service operations by providing excellent customer service, managing inventory effectively, and ensuring the availability of parts to meet customer demands.

**Duties and Responsibilities**:
Deliver Value for the Customer:

- Recommends related parts that are needed
- Ensures necessary parts are available
- Assisting customers in identifying the correct parts for their vehicles, answering inquiries about availability, pricing, and compatibility, and providing recommendations when necessary
- Informs customers when special order parts have arrived
- Processing parts orders from customers, whether they are walk-in customers, or over the phone.
- Responds with a sense of urgency to requests for emergency parts
- Maintains tight control over parts inventory to increase efficiency and eliminate customer delays
- Help with perpetual inventory processes, be available for Yearly inventory count.
- Pricing and Quoting: Providing accurate pricing information to customers and generating price quotes for parts and accessories. This may involve consulting pricing databases or dealership guidelines to determine appropriate pricing
- Collaboration: Working closely with other departments within the dealership, such as the service department, to ensure smooth coordination of parts orders and timely completion of repairs
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to the dealership’s guidelines
- Provide excellent customer service by listening to customer inquiries and requests, ask questions to ensure understanding of needs, and supplying parts in a timely manner
- Understand the customer service measurements used within the brand network
- Encourage the sale of branded parts
- Maintain a professional appearance at all times

**Physical and Work Demands**: The physical and work demands listed below are representative of the demands required to perform the primary duties and responsibilities of the job successfully. Reasonable accommodations may be provided to enable the Parts Advisor to perform the primary duties and responsibilities.

Physical
- Moving throughout the Parts Department
- Using a computer to look up information and write up orders
- Standing six to eight hours during a shift
- Bending, stretching, lifting, reaching, and climbing
- Using equipment consistent with industry standards

Work Environment:

- Noise
- Paint
- Dust
- Exhaust fumes
- Other hazardous and non-hazardous materials
- Extreme heat and/or cold

**Who We Are?**

Gyro is a family owned company and has been in business for over 45 years built on decades of experience. We strive to go above and beyond for our customers, not only by offering top-notch vehicles, but also by consistently distinguishing ourselves from the competition through unparalleled product knowledge, streamlined service, a collaborative team culture, and a business approach that reflects our dedication to excellence and community loyalty.

Gyro always been committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement. We are fortunate to share a unique environment here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues**:Humble, Hungry and People Intelligence. **We invite you to consider joining our company and demonstrate your commitment to excellence.

At Gyro, we redefine the dealership experience by offering a multitude of exceptional **benefits and perks**:

- Competitive compensation ensuring your efforts are duly rewarded.
- Emphasis on work/life balance, recognizing the importance of personal time.
- Comprehensive training programs to continuously develop your skills and expertise.
- Mentorship and development opportunities to guide your career growth.
- Social Events: Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere
- Diverse Workforce: Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.
- Newly introduced RRSP: Our commitment to our team's future extends further with the introduction of a retirement plan. This investment not only demonstrates our appreciation for their hard work and dedication but also underscores our dedication to ensuring our staff's financial stability and security.

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift

**Experience**:

- Automot

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