Manager, HR Operations Administration

1 month ago

Toronto ON, Canada EQ Bank | Equitable Bank Full time

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.Ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Manager, HR Services and Operations is responsible for leading the delivery of core HR services and operational activities. This role will ensure that all HR processes are executed efficiently and align with our strategic priorities while maintaining a focus on process improvement, automation, customer satisfaction, and compliance with regulatory requirements.
HR Service Delivery:
Lead and oversee the HR Services team to ensure timely and high-quality support for employees, managers, and other stakeholders on HR-related inquiries
Develop and implement service level agreements (SLAs) to improve response times and quality of support, ensuring consistent and effective HR service delivery
Monitor service trends and take proactive measures to address recurring issues and streamline service processes
Design, implement, maintain, and oversee the delivery of certain HR programs, such as the Immigration program, the Work-from-away program, other programs as needed
Oversee transactions related to the following functions: benefits administration, RRSP/DPSP & ESPP (Employee Share Purchase Plan) administration, onboarding, offboarding, job evaluations, employee records management, HR reporting, workplace health and safety, and employee experience (programs like work from away, immigration, etc.)
Manage, mentor, and develop a team of HR services professionals, fostering a high-performance culture
Establish clear performance expectations and provide continuous feedback, coaching, and development opportunities
Employee Data Management and Compliance:
Ensure accurate maintenance of employee records, HRIS (Ceridian Dayforce) data, and payroll information in compliance with legal and regulatory requirements
Partner with HR Technology and other HR stakeholders to develop efficient processes for updating employee records, in support of data integrity, HR reporting and insights, etc
Oversee compliance with employment regulations, company policies, and data privacy standards
Support with operational risk reporting, and ensure processes are in place to support the effective identification, mitigation, and measurement of operational risk
Conduct regular audits of HR data and processes, identifying and resolving any compliance gaps
Analyze and optimize HR processes to enhance operational efficiency, proactively identify and rectify the potential for operational risks, improve employee experience, and improve stakeholder experience
Lead continuous improvement projects within HR operations and identify automation opportunities for repetitive processes
Ensure various HR policies, procedures and practices are kept up-to-date, and ensure compliance with relevant legislation
Collaborate with stakeholders within HR (HRBP, centers of excellence, HR Technology), and across the bank (Finance, IT, other) to implement and maintain processes that support operational excellence
Based on front-line experiences, identify and share back insights to proactively identify culture risks and support with HR program improvements; Relevant undergraduate degree
Minimum 5+ years of broad-based experience in increasingly senior HR positions
Minimum 3+ years of people management experience
Demonstrated skills in planning, leading, implementing HR programs
Strong project management, stakeholder engagement, and analytical skills
Ability to work strategically with various HR stakeholders to identify concerns and prioritize the development of solutions
Well-developed analytical skills, combined with management skills such as problem solving, coaching, discipline, negotiation, and supervision
What we offer [For full-time permanent roles]
#Medical, dental, vision, life, and disability benefits
#Generous vacation policy and personal days
#Virtual events to connect with your fellow colleagues
#A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants.

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