Renewals Specialist

2 weeks ago


Toronto ON, Canada SysAid Full time

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.
With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
Follow up with customers on proposals and pending payments (email and phone calls)
Utilize retention playbook to negotiate contract terms and maximize revenue

1-2 years of experience in Customer Success, Account Management, Renewal Management, Licensing Management role, or related
~Bachelor or College degree in Business Administration or related
~ Excellent English; Experience working with Salesforce is a plus
~


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