Renewal Specialist

6 days ago


Old Toronto, Canada SysAid Technologies Full time
SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.

We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

We’re seeking a Renewal Specialist with strong time management, organization, and problem-solving skills to join our Customer Success team.

What you will do:
  • Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
  • Prepare renewal quotes based on customer requests and requirements
  • Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
  • Attend customer calls to review renewal offerings
  • Follow up with customers on proposals and pending payments (email and phone calls)
  • Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
  • Maintain and report on accurate 90 days rolling forecast of renewals
  • Utilize retention playbook to negotiate contract terms and maximize revenue
  • 1+ years of experience in Customer Success, Account Management, Renewal Management, Licensing Management role, or related
  • Bachelor or College degree in Business Administration or related
  • Excellent English; written and verbal communication skills
  • Experience managing renewal lifecycle
  • Exceptional communication skills and strong business acumen
  • A proactive, energetic, and go-getter mentality
  • Detailed & process oriented
  • Thrive in a multi-tasking environment
  • Experience working with Salesforce is a plus
  • The ability to work in a very fast-paced environment
#J-18808-Ljbffr
  • Renewal Specialist

    4 days ago


    Old Toronto, Canada SysAid Technologies Full time

    SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner...

  • Renewal Specialist

    4 weeks ago


    Toronto, Canada Vault Credit Corporation Full time

    **Renewal Specialist** Vault is a non-bank private mortgage lending company. We have a progressive, friendly work environment and a culture of growth. We are looking for a hard-working **Renewal Specialist** to join our dynamic team. The **Renewal Specialist** is responsible for establishing and maintaining a professional relationship with Mortgage Brokers...

  • Renewal Specialist

    2 days ago


    Toronto, Canada SAS Full time

    : **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with...

  • Renewals Specialist

    2 weeks ago


    Toronto, Ontario, Canada Advantage 360 Full time

    Want to build a faster, more connected future? Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that...

  • Renewals Specialist

    4 days ago


    Toronto, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...


  • Toronto, Canada CDW Full time

    Bring your career and talents to CDW, where you can have a greater impact, be inspired and excited about your job and future. We are an innovative, Fortune 500 leader driving meaningful technological change for customers in virtually every industry. This is an exceptional opportunity to join some of the brightest, best and most collaborative minds working in...


  • Toronto, Canada CDW Full time

    Sales jobs can be rewarding and exciting, especially a technology sales job at CDW. As a Fortune 200 leader, we're the technology experts Canadian companies turn to most to solve all their IT needs. At CDW, we believe in building meaningful, long-standing customer relationships through premiere products and services, innovative technology solutions and the...


  • Old Toronto, Canada Iaawg Full time

    Renewal Specialist/Account Manager page is loaded Renewal Specialist/Account Manager Apply locations Toronto, Ontario Missisauga, Ontario Halifax, Nova Scotia Ottawa, Ontario Waterloo, Ontario time type Full time posted on Posted 6 Days Ago job requisition id JR10019719 Job DescriptionDepartment: Group Insurance...


  • Old Toronto, Canada Iaawg Full time

    Renewal Specialist/Account Manager page is loaded Renewal Specialist/Account Manager Apply locations Toronto, Ontario Missisauga, Ontario Halifax, Nova Scotia Ottawa, Ontario Waterloo, Ontario time type Full time posted on Posted 6 Days Ago job requisition id JR10019719 Job DescriptionDepartment: Group Insurance...


  • Toronto, Ontario, Canada CDW Full time

    Sales jobs can be rewarding and exciting, especially a technology sales job at CDW. As a Fortune 200 leader, we're the technology experts Canadian companies turn to most to solve all their IT needs.At CDW, we believe in building meaningful, long-standing customer relationships through premiere products and services, innovative technology solutions and the...

  • Renewals Specialist

    2 weeks ago


    Toronto, Ontario, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...


  • Toronto, Canada CDW Full time

    Bring your career and talents to CDW, where you can have a greater impact, be inspired and excited about your job and future. We are an innovative, Fortune 500 leader driving meaningful technological change for customers in virtually every industry. This is an exceptional opportunity to join some of the brightest, best and most collaborative minds working...


  • Old Toronto, Canada GCC Full time

    Mortgage Specialist – Renewals, Internal Sales The Role: Reporting To: Full-Time/Part- Time: Full-time Posting Date: May 29, 2024 Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 55 Downtown Toronto - Hybrid Great location! Steps away from the main public transit station What we offer: Highly competitive...


  • Old Toronto, Canada GCC Full time

    Mortgage Specialist – Renewals, Internal Sales The Role: Reporting To: Full-Time/Part- Time: Full-time Posting Date: May 29, 2024 Closing Date: Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 55 Downtown Toronto - Hybrid Great location! Steps away from the main public transit station What we offer: Highly competitive...


  • Toronto, Canada Cisco Systems Full time

    Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Customer Success Sales organization which is one of Cisco’s fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth. **What you’ll...

  • Renewals Specialist

    2 weeks ago


    Toronto, Ontario, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...


  • Old Toronto, Canada First National Financial LP Full time

    Mortgage Specialist – Renewals, Internal Sales Toronto, ON, Canada Job Description Posted Friday, March 8, 2024 at 5:00 AM | Expires Saturday, March 30, 2024 at 3:59 AM The Role: Reporting To: Full-Time/Part- Time: Full-time Posting Date: March 8, 2024 Closing Date: March 29, 2024 Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office...


  • Old Toronto, Canada First National Financial LP Full time

    Mortgage Specialist – Renewals, Internal Sales Toronto, ON, Canada Job Description Posted Friday, March 8, 2024 at 5:00 AM | Expires Saturday, March 30, 2024 at 3:59 AM The Role: Reporting To: Full-Time/Part- Time: Full-time Posting Date: March 8, 2024 Closing Date: March 29, 2024 Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office...


  • Toronto, Canada Intellifi Full time

    **Renewal and Retention Specialist, Residential Mortgages**: **Salary**: $55,000 - $65,000/yr Calgary, AB, or Toronto, ON Intellifi is looking for a Renewal and Retention Specialist, Residential Mortgages to join our growing team. **Role and Responsibilities**: - Build positive customer experiences by providing exceptional customer service - Maintain a...


  • Greater Toronto Area, Canada Renewal by Andersen Full time

    **Retail Acquisition Specialist** **Renewal by Andersen - Toronto** Renewal by Andersen® is the leading source for top-of-the-line replacement windows and patio doors. Our windows are the highest quality replacement windows on the market. Through our strong partnership with the national Renewal by Andersen® brand, we offer homeowners a wide selection of...