Customer Service Agent

3 weeks ago


Québec, Canada FED Supply CA Full time

**Fed Supply is a recruitment agency that is specialized in customer service, purchasing, logistics and transport. Our consultants are all experts and speak your language. We are committed to working with you throughout your job search and beyond.**
**YOUR MISSIONS**:
We are looking for one of our clients, in the field of distribution, a Customer Service Agent for our client located in Montreal East.
- Follow up with customers on product recalls issued by head office.
- Perform the necessary research for all customer credit requests.
- Enter the data in the merchandise return request form from the AX software
- Ask suppliers for authorizations for the return of goods. Manually complete the appropriate return of goods form.
- Perform the necessary research for all customer credit requests.
- Supplier return guarantee
- Perform any other related tasks requested by his superior

**YOUR PROFILE**:

- High school diploma combined with 1 year of experience in a similar position.
- Very good knowledge of Excel software, AS400 as well as a basic knowledge of Access software.
- Speed and accuracy in data entry.
- Bilingualism required

3 à 6 ans



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