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Bilingual customer service agent
4 weeks ago
Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world.
Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world.
We're looking for a bilingual customer service agent to join a great team for our client in the construction industry, located in Salaberry-de-Valleyfield.
Main responsibilities:
- Welcoming and directing visitors: Greet visitors and customers with courtesy and professionalism. Answer basic questions and direct them to the appropriate people or departments.
- Office supplies management: Ensure an adequate stock of office supplies, place orders if necessary and manage inventory.
- Assist customers with account openings, updates, payments, complaints or information requests, by telephone, return e-mail or mail, or in direct contact with customers;
- Explain product sales conditions clearly and fairly.
- Conduct customer satisfaction surveys;
- Monitor and validate exceptional transactions on a daily basis, both declared and undeclared, drawing up analysis reports where necessary to share information;
- Participate in call center activities as defined by the Customer Service Supervisor;
- Other duties related to the position.
Skills required :
- Completed DES;
- One (1) to three (3) years' experience in customer service;
- Communication skills (English and French) and computer skills (an important asset);
- Customer service orientation and self-control;
- Ability to multitask;
