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Technical Support Manager

2 months ago


Toronto ON, Canada The Bridger Group Full time

We are retained by one of our clients who is a $300M global building products manufacturer that is a market leader for their product category. They are constantly innovating new product lines and have access to 240 service partners globally They are looking for a Technical Support Manager to oversee their warranty and technical support workflows as well as a team of six direct reports. They are most interested in someone that has experience in the commercial HVAC space and has a natural sense of urgency to help your customers.What You'll DoManage warranty and technical support flowsHandle field training, warranty, and delivery issues that require coordination between field and factorySupport drive for increased growth while sustaining high levels of customer satisfactionWhat You'll Need10+ years of experience of building and managing an after sales support team and infrastructureStrong technical knowledge of products and systems in the HVAC industryAbility to read construction drawings, layouts and electrical, hydraulic schematics