Full Time Service Coordinator I
Found in: Jooble CA O C2 - 1 week ago
SUMMARY
Audi Uptown, Ontario's number one Audi Dealer, has an immediate opening for a full time service appointment coordinator.
POSITION OVERVIEW
The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.
RESPONSIBILITIES
Ask the customer qualifying questions to uncover needs and directs calls appropriately
Ensures that service consultants receive messages promptly
Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
Provide reporting to dealership management
Collect retail charges from the customer in cash, check or authorized charge account
Provide customers with the proper change and/or receipt
Properly process and document charge purchases according to the policies established by the Controller
Close all internal repair orders promptly and route to Billing Clerk for processing
File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
JOB REQUIREMENTS
~ High School Diploma or Equivalent
~ Ability to read, write, add, subtract, divide and comprehend written instructions and information
~12 months or more previous work experience (preferred)
~ Demonstrated customer service skills
~ Demonstrated communication and interpersonal skills
~ Previous industry experience (preferred)
~ CDK experience (preferred)
~ Mandarin and Cantonese fluency is an asset
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